How do I get through the phone menu to a live person?
GetHuman researchers routinely call this SquareTrade phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 or press 9
Below are some clips we've found from SquareTrade's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling SquareTrade, an Allstate company.
Your call may be recorded or monitored for quality assurance. Please note, warranty registration and new claims must be started online at w w w dot square trade dot com.
Once again, simply go to square trade dot com and follow the instructions on the site.
Chat agents are standing by to assist with any questions.
For more information about SquareTrade's privacy practices, please visit w w w dot square trade dot com forward slash privacy policy.
Are you calling to start a new claim?
Complete an online claim, follow-up on an existing claim, register your warranty, or activate your plan.
Or for anything else, say something else."
Excerpt from a call with SquareTrade
Wednesday, January 3, 2024 8:52 PM
The first phone menu
"Thanks for calling SquareTrade, an Allstate company.
Your call may be recorded or monitored for quality assurance.
Please note, warranty registration and new claims must be started online at w w w dot square trade dot com.
Once again, simply go to square trade dot com and follow the instructions on the site.
Chat agents are standing by to assist with any questions.
For more information about SquareTrade's privacy practices, please visit w w w dot square trade dot com forward slash privacy policy.
Are you calling to start a new claim?
Complete an online claim, follow-up on an existing claim, register your warranty, or activate your plan.
Or for anything else, say something else.
I'm sorry. I didn't quite understand.
Let's try this instead. If you're calling to register or activate your SquareTrade warranty, press one.
To file a new claim or to follow-up on an existing claim, press two."
Excerpt from a call with SquareTrade
Tuesday, March 26, 2024 9:35 PM
After you press 2
"For anything else where did you purchase your protection plan?
For Walmart, press one.
For Costco, press two.
For Target, press three.
For Sam's Club, press."
Excerpt from a call with SquareTrade
Friday, January 5, 2024 3:11 PM
What are the hours and when should I call?
SquareTrade operates the call center for this 877-927-7268 phone number Mon-Fri 6am-5pm PT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 156 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SquareTrade phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SquareTrade staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call SquareTrade is Tuesday.The most busy day to call is Monday, which averages 32% more phone calls by comparison.Again, this is based on a sample of 156 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Quietest
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call SquareTrade
In summation, the best day to call SquareTrade is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that SquareTrade staffs the call center well on Tuesday.
Why Customers Call SquareTrade
If you have time to do a bit of reading before you call SquareTrade, we recommend you read over some of our problem-specific articles.
The deductible for SquareTrade claims varies depending on the type of device and the protection plan you have selected. For most plans, there is no deductible for repairs. However, if your device needs to be replaced, there may be a deductible involved. The deductible amount also depends on the device and the protection plan you have. Generally, deductibles range from $25 to $149. It is important to review the terms and conditions of your specific protection plan to determine the deductible for your device. Keep in mind that SquareTrade aims to provide affordable coverage and value to its customers, ensuring a quick and hassle-free claims process.
A SquareTrade warranty provides coverage for a wide range of products including smartphones, laptops, tablets, appliances, and more. It protects against mechanical and electrical failures, accidental damage, and normal wear and tear. The warranty covers repairs, replacements, and reimbursements depending on the extent of the issue. Additionally, SquareTrade offers coverage for products purchased new or refurbished, both within and outside of the manufacturer's warranty period. It also covers products bought from a variety of retailers, online or offline. However, it is important to note that SquareTrade warranties do not cover intentional damage, loss or theft, or pre-existing conditions. Overall, SquareTrade warranties provide comprehensive protection for many commonly used consumer products.
Yes, accidental damages are covered by SquareTrade warranties. SquareTrade offers protection plans that provide coverage for accidental damage from day one, complementing the manufacturer's warranty. Whether it's a cracked screen, liquid damage, or any other accidental damage, SquareTrade has got you covered. Their warranties include coverage for drops, spills, and other unforeseen incidents that can damage your device. SquareTrade's protection plans offer peace of mind, ensuring that you are protected against unexpected repair or replacement costs. With SquareTrade, you can confidently use your device without worrying about accidental damages, knowing that you have a reliable warranty to cover any mishaps that may occur.
Click the link above to get answers to just about any SquareTrade customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to SquareTrade, and their purpose. Are any of these similar to the reason you are trying to call?
Clarifying phone coverage details: "We're trying to figure out if if she already has her phone set up on it."
- From a call lasting 18m 11s , Apr 19, 2024 4:27 PM
Claim follow-up, warranty coverage: "I'm just very upset with what has happened, and I would like to speak to your boss."
- From a call lasting 18m 37s , Apr 4, 2024 4:15 PM
Filing a warranty claim: "I already filed the claim online and I just want to see what I need to do moving forward with my washer from Nebraska Furniture Mart."
- From a call lasting 36m 30s , Mar 25, 2024 2:39 PM
Issue with locating warranty: "I've been trying to resolve this issue for months, and I don't know why the ticket is closed because I sent screenshots of proof of I have warranty."
- From a call lasting 25m 22s , Mar 2, 2024 6:09 PM
Technical error with warranty claim: "I was transferred to you from SquareTrade. There seems to be some kind of issue with my warranty."
- From a call lasting 26m 25s , Feb 15, 2024 8:17 PM
Assistance with automotive sensor: "I have a sensor for an automotive engine that needs repair, but it's not repairable and should be under warranty."
- From a call lasting 7m 33s , Feb 12, 2024 2:30 PM
Issue with repair claim: "I sent them all the stuff that they wanted, and they keep saying that the stuff that I'm sending them is not good enough."
- From a call lasting 10m 46s , Jan 5, 2024 3:11 PM
Status update request: "I shipped the laptop about a week ago for warranty, just wanna know a status update."
- From a call lasting 10m 18s , Jan 3, 2024 8:52 PM
More SquareTrade Customer Service Contacts
There are of course other ways to contact SquareTrade customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and SquareTrade will reply our your email.
Conclusion and closing notes
This is SquareTrade's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SquareTrade agent. This phone number is SquareTrade's best phone number because 21,366 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-927-7268 include Make a claim, Issue with a claim and other customer service issues. The SquareTrade call center that you call into has employees from California, Florida and is open Mon-Fri 6am-5pm PT according to customers. In total, SquareTrade has 2 phone numbers. It's not always clear what is the best way to talk to SquareTrade representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for SquareTrade. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SquareTrade. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.