Allstate Phone Number

Call Allstate customer service faster with GetHuman

  • Calls Allstate's Customer Service department
  • The average hold time is 12m
  • Hours are 24 hours, 7 days
  • The best time to call is 1pm
  • Popular issues for this call center: Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, and Renew coverage.
  • Reach a live Allstate agent: Press * at each prompt, ignoring messages.

What to expect when you call

Heard when the phone system first answers
"Thanks for calling Allstate, where you're in good hand. This call will be monitored and recorded. First off, will you need help with claims? Just say yes or no. I don't recognize the number you're calling from. Are you currently in all State policy holder? Again, I didn't recognize your number. Are you currently an Allstate policyholder? Let's try this instead. If you have a policy with Allstate, just press one. If not, press two."
Excerpt from a call with Allstate
Wednesday, January 31, 2024 12:41 AM
They may need the phone number on your account
"To clarify, you're calling about an auto policy. Is that right? Alright. Please hold. I love waiting on hold, said no one ever. Thousands of customers skip the line and chat with us instead. I'll text you the link now so you always have it without calling in. Thank you for calling Allstate. All of our representatives are currently assisting other customers. Your call is very important to us. For your convenience, we will return your call with an automated callback.
This will allow you to maintain your place in line without being placed on hold.
I've looked up your time zone based on the phone number you're calling from."
Excerpt from a call with Allstate
Saturday, February 24, 2024 8:39 PM
They may ask your reason for calling (instead of a menu)
"Thanks for calling Allstate. Where you're in good hands. This call will be monitored and recorded. First off, will you need help with claims? Just say yes or no. Again, will you need help with claims? I can help with that. This call may be monitored or recorded for quality assurance or claim purposes. Want to skip the wait?
Check status, get assistance, and file your personal auto or homeowners claim in about fifteen minutes at allstate dot com or the Allstate app.
There, you can tell us what happened by typing or talking, and In few words, tell me how I can help you today."
Excerpt from a call with Allstate
Wednesday, January 3, 2024 9:01 PM
They may ask you to enter information with the dial pad
"And what's the ZIP code where you need that coverage? Once again, what's the ZIP code? You can also say I don't have it.
I didn't hear anything.
This time, using your keypad, please enter the five digit ZIP code where you need that quote now."
Excerpt from a call with Allstate
Friday, March 1, 2024 11:18 PM
They may ask you to say or enter information
"I just wanna be sure. Do you want to cancel your policy?
Before you cancel, would you like to speak to someone to make sure you're getting the benefits and discounts available to you?
So I can pass your account to one of our reps, please say or enter your nine digit policy number now or say, I don't have it."
Excerpt from a call with Allstate
Saturday, February 17, 2024 7:12 PM
The first phone menu
"Thanks for calling Allstate. Where you're in good hands. This call will be monitored and recorded. First off, will you need help with claims? Just say yes or no. Again, will you need help with claims? Sorry. I didn't hear anything. I don't recognize the number you're calling from. Are you currently an Allstate policy holder? Again, I didn't recognize your number. Are you currently an Allstate policyholder? Let's try this instead.
This time, using your keypad, if you are calling to report a claim or check on one you've already reported, press one.
If not, press two."
Excerpt from a call with Allstate
Wednesday, March 20, 2024 11:48 AM

Calling Allstate Customer Care at 800-255-7828

Mar 18, 2024

Calling Allstate to set up a customer service call leads to a highly responsive callback system from the team, even if the system isn't initially set up for you to get assistance right away. When you call, you're asked for the reason for your call, allowing you to choose things such as renewing your policy, getting roadside assistance or starting up a new policy.

When you opt to start a new policy, the system will take you through the basics of setting up a policy, such as asking you what zip code you're going to want to get coverage in. Once you've set all that up, the system will either patch you through to the next available representative or have you set up a callback from Allstate to have a representative speak with you.

If you choose the callback option, you're supposed to provide your name so that the team knows who they're dealing with before they call you back. Even if you don't record your name, the system will still set you up to get a callback, and Allstate's representatives are good about giving a call back when the time comes. I was told my wait would be 20 minutes for a callback, and sure enough, I did receive a call at the end of that time period.

I decided to see if they would try to call back if I didn't answer, and they did exactly that. The company called three times to try to continue the conversation, which I did not do because I did not wish to provide personal information on a quote I did not need. After the third callback attempt, the system drops you from your place in line and forces you to have to call again in order to get customer service.

Overall, I thought the automated system was well set up, even if the attempts to call back were a tad excessive. I didn't have any issues getting through the system, and I was able to get myself set up to get helpful information from the time that I received a call back. I didn't expect to get full information over the phone, especially without actually holding an Allstate policy, but having a way to contact people you need for basic questions makes a real difference and made it much easier to handle.

Setting up the callback program was also a great idea for this number. Given how long lines can get, it's nice to have a callback setup in place so that you don't have to spend all day waiting on hold. This is becoming a more common feature, and it's easy to see why, as it helps cut back on wait times. Based on this, I would absolutely use this number if I needed assistance from Allstate.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Allstate Customer Phone Number 800-255-7828 - Stats

Phone number to dial800-255-7828
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial1pm
Average wait12 minutes
Current wait12 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, twitter, facebook, email
Quality of communication70%
Quality of help90%
Customer votes543
Information last updatedSun Mar 24 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Allstate's Best Toll-Free/800 Customer Phone Number

This is Allstate's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Allstate agent. This phone number is Allstate's Best Phone Number because 10,596 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-7828 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Allstate first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or facebook or email. In total, Allstate has 3 phone numbers. It's not always clear what is the best way to talk to Allstate representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Allstate?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Allstate. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Allstate, including email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Allstate Customer Service page for more information.
Allstate Customer Service

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