We're different because you're different. Ask your representative to learn more about Cox mobile. For your security, please confirm the street number of your address."
We're different because you're different. Ask your representative to learn more about Cox Mobile. If this is the phone number associated with your Cox account, press one."
If this is the phone number associated with your Cox account, press one. Otherwise, press two."
"Okay. If you have a recent or active account with Cox, press one. Otherwise, press two."
I just relocated to the Waltham area right outside of Boston, so one of the things on my to-do list was to find an internet service provider. While I don't know everyone in the area, I know that I saw at least four different billboards for Cox Communications on my way in on I-90 so they seemed like a good place to start. Since I tend to move a lot, I prefer to call companies and talk about what they can offer and make sure that I can get good terms without a contract. Things like a 2-year contract are just not practical for me.
From their website, I could see that Cox Communications handles a variety of services, so I was pretty sure the probably have a busy service line. Between people signing up, service calls, and billing issues, there are probably a healthy amount of people on the line with customer service agents at any given time. Surprisingly though, the wait time wasn't bad at all which is one more reason why I might consider this company. I like the idea of getting strong customer support that doesn't require me to wait on hold.
When I first called, an automated voice said, "Welcome to Cox. Your call may be monitored or recorded to ensure quality service. Cox Mobile is officially here. We’re different because you are different. If you have a recent or active account with Cox, press 1. Otherwise, press 2." Since I don't have an account, I pressed 2. This time the menu directory was, "If you are calling to purchase or discuss services offered by Cox, press 1. Otherwise, press 2." I wanted to talk about their services, so I pressed one and then the automated assistant said, "Please enter the 5-digit zip code of the address you are interested in purchasing new services for."
After entering my zip code, there was a brief pause and this was the one time I was slightly confused. For a second I thought that maybe it had hung up on me or that my zipcode was not within the service area. However, after about 15 seconds a customer service agent picked up the line. That was very impressive, didn't have to wait on hold at all and the agent was very polite. He greeted me by saying, "Thank you for calling Cox, we now offer mobile. My name is Tyler, how can I help you today?" and then continued to answer all of my questions. He was easy to understand and we even shared a few weather jokes. I would call back without a second thought if I needed help with my new service.
This is Cox Communications's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cox Communications agent. This phone number is Cox Communications's Best Phone Number because 52,938 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-234-3993 include Cancel or change services, Lower my bill, Complaint, Account issue, Service or technical issues and other customer service issues. The Cox Communications call center that you call into has employees from Arizona, Nebraska, Oklahoma, Kansas, Virginia, Louisianna and is open Mon-Fri 8am-8pm, Sat 9am-6pm EST according to customers. In total, Cox Communications has 5 phone numbers. It's not always clear what is the best way to talk to Cox Communications representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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