Cricket Wireless Phone Number

Call Cricket Wireless customer service faster with GetHuman

  • Calls Cricket Wireless's Cricket Refill Card department
  • The average hold time is 33m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:15am
  • Popular issues for this call center: Change Plan, Payment Arrangement, Cancel Service, Transfer Service, and Device Support.
  • Reach a live Cricket Wireless agent: Press 0

What to expect when you call

Heard when the phone system first answers
"Thank you for calling Cricket Wireless. In order to continually improve our service, your call may be recorded. Say English. Or press one. Spanish."
Excerpt from a call with Cricket Wireless
Thursday, January 18, 2024 10:16 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Cricket Wireless. In order to continually improve our service, your call may be recorded. Our call center voice representatives are currently unavailable. Our MyCricket mobile app is an easy way to manage your account at any time of the day. If you need a live representative, our chat team can still assist you today from nine AM until eleven PM eastern time. Just so you know, our Cricket Voice representatives are available from nine AM to nine PM eastern time, Monday through Saturday.
Say English or press one Spanish.
How can we help you today? Say something like make the next payment on my account, or what are your store hours?"
Excerpt from a call with Cricket Wireless
Saturday, March 9, 2024 4:28 AM
They may ask you to say or enter information
"Or what are your store hours? Sure. I can help you suspend service to a lost loan.
What's the Cricket phone number you're calling about?
Say or enter the ten digit wireless number you're calling about."
Excerpt from a call with Cricket Wireless
Monday, February 26, 2024 7:53 PM

Cricket Wireless Customer Phone Number 800-274-2538 - Stats

Phone number to dial800-274-2538
Call-back availableNO
Call picked up by a real personYES
Department you're callingCricket Refill Card
Call center hours24 hours, 7 days
Best time to dial8:15am
Average wait33 minutes
Current wait38 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication66%
Quality of help69%
Customer votes6,239
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Cricket Wireless's Best Toll-Free/800 Customer Phone Number

This is Cricket Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cricket Wireless agent. This phone number is Cricket Wireless's Best Phone Number because 36,210 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-274-2538 include Change Plan, Payment Arrangement, Cancel Service, Transfer Service, Device Support and other customer service issues. The Cricket Wireless call center that you call into has employees from Florida, Texas, California, Wisconsin and is open 24 hours, 7 days according to customers. In total, Cricket Wireless has 1 phone number. It's not always clear what is the best way to talk to Cricket Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Cricket Wireless - by phone or otherwise

While 800-274-2538 is Cricket Wireless's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Cricket Wireless please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Cricket Wireless.

What is GetHuman's Relationship to Cricket Wireless?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Cricket Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

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Beyond the Phone Number

There are other ways to get in touch with Cricket Wireless, including their website / help desk. Visit our Cricket Wireless Customer Service page for more information.
Cricket Wireless Customer Service

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