Vanilla Visa Card Customer Service

I am looking at pre-paid card options for my pre-teen so that she can carry a bank card and get used to spending, but I can control the spending. While searching for companies that offer this type of convenience, I came across Vanilla Visa. Since I don't know a lot about how the process works, I figured I would just call to talk to a customer agent about what type of fees are associated with this type of service. I figured I might learn some other things that would be helpful to know before purchasing it. 

My goal is to find a pre-paid card that has minimal fees attached to it since I will need to reload money on nearly a weekly basis. I don't want to place a lot on it because that won't help my child learn to work within a budget. I imagine that fees are a major reason why people end up calling Vanilla Visa, but other reasons might be due to problems with their cards, help registering, or reporting a card lost or stolen. I don't really know the scope of the business, so they might receive a lot of daily phone calls; I just hoped I wouldn't be on hold for too long. 

It turned out not to be too bad, I just had to sit through the phone directory for a few minutes. When I first called, the virtual assistant greeted me and immediately gave me a list of options stating, "Thank you for calling My Vanilla. For English please press 1. To use the automated phone system to access your account or to activate a personalized card you received in the mail, press 1. If you need help registering or enrolling, press 2. If you have forgotten your card number and need to report it as lost or stolen, press 3. If you would like to listen to the fees associated with a My Vanilla pre-paid card, press 4."

I chose 2 since I needed to ask questions about registration and enrollment and then it gave me a long-winded response about how I could go online to enroll and have a lot of my questions answered. This was somewhat of a waste of time because I wasn't calling due to technical difficulties, my goal was to talk to an actual person. Once the lecture ended, it gave me two options, "To repeat the important tips that you just heard, press 1. If you still need help and want to wait on hold to talk to a customer service representative, press 2. If you want to enter your card number to use the automated phone system, press 3."

I pressed two again and it told me to either enter my card number or stay on the line. I stayed on the line and it only took about 30 seconds for the hold music to start, but then instantly someone with a thick accent picked up. I was happy about the short wait, and although it took a bit of repeating to understand what the agent was saying, they did answer my questions.