AT&T Wireless Phone Number

Call AT&T Wireless customer service faster with GetHuman

  • Calls AT&T Wireless's Customer Service department
  • The average hold time is 33m
  • Hours are Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST
  • The best time to call is 8:15am
  • Popular issues for this call center: Overcharges on my account, Billing issue, Complaint, Change or cancel service, and Service or technical issue.
  • Reach a live AT&T Wireless agent: Press 0 then 0# then 0
  • What you hear when you call: Are you calling about the number you are calling from? Yes or No.

What to expect when you call

Heard when the phone system first answers
"Welcome to AT and T. Call is recorded for quality. What's the issue you're calling about? So I can help you, what's the account number or phone number on the account? Can you tell me the account number or phone number on the account? If you don't have either, say, I don't know. Are you still there?"
Excerpt from a call with AT&T Wireless
Monday, January 8, 2024 1:00 AM
They may need the phone number on your account
"I need to know your account number or the phone number on the account.
If you don't have either, say, I don't know.
Can you tell me your account number or the phone number on your account?"
Excerpt from a call with AT&T Wireless
Tuesday, March 19, 2024 4:12 PM
They may ask your reason for calling (instead of a menu)
"Welcome to AT and T. Call is recorded for quality. Please say what you are calling about."
Excerpt from a call with AT&T Wireless
Tuesday, March 26, 2024 1:43 PM
They may ask you to enter information with the dial pad
"Welcome to AT and T. Call is recorded for quality. What's the issue you're calling about? Thanks. Please tell me more about what sort of problem you're having. Which are you calling for, TV or Internet?
I got dollar session, params, updated, but I didn't find anything associated with that account.
Please enter the account number you want info. Can you tell me the account number or phone number on the account?"
Excerpt from a call with AT&T Wireless
Friday, March 22, 2024 10:13 PM

Calling AT&T Wireless Customer Care at 800-331-0500

Jan 11, 2024

I found a slight discrepancy on my AT&T bill, and I want to make sure that it's accurate. Despite looking over my bill online, I couldn't figure out a reason for the increase, so I thought the best way to solve the issue was to just call AT&T and ask. I don't enjoy waiting on hold to talk to busy companies, but it's worth it when it comes to billing. After all, I don't want to pay something that I actually don't owe just because I can't figure out my bill. 

However, AT&T provides many services, so I'm aware there is a lengthy waiting time sometimes. Between the phone services, cable services, Dish services, and internet services, they have a lot of customers across the country. This time I was warned that the weight was 10+ minutes, and it was about ten minutes. Still, it was worth figuring out my bill before any extra charges were added. 

When I called, an automated voice said, "Welcome to AT&T. Calls recorded for quality. How can I assist you today?" I responded, "Talk to someone about my bill," and then it asked right back, "What would you like to know about your bill?" I didn't want to deal with the phone system, so I just said, "Talk to an agent." It didn't seem to care, though, because it continued to say, "Okay, I can get you to an agent, but first, I'll use the number you are calling from to look up your account. Is that the number you are calling from?" Once I answered yes, it told me it found my bill and listed a few things I might have called about. Then it was weird because I told it that no, I wasn't calling about that, and there was a brief silence, and the voice assistant responded, "I'm happy I could." It didn't relate to anything said, but I didn't want it to hang up, so I said, "Talk to someone," into the silence. 

This finally worked because it responded, "I'll be happy to connect you to one of our representatives; I will note that wait times are longer than expected. Would you like to try this with me first?" I said no, and it then said, "Okay, one moment, please, while I handle your request. For security, tell me the account holder’s password. You can also say, I don't know it." After I gave them the passcode, I finally got to the hold line. Which, as I noted, did take me ten minutes, but the agent who answered was helpful, and I got my questions answered. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How to call AT&T Wireless

AT&T Wireless Customer Phone Number 800-331-0500 - Stats

Phone number to dial800-331-0500
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-10pm, Sat-Sun 7am-7pm EST
Best time to dial8:15am
Average wait33 minutes
Current wait36 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, web, facebook
Quality of communication73%
Quality of help62%
Customer votes5,082
Information last updatedMon Mar 25 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T Wireless's Best Toll-Free/800 Customer Phone Number

This is AT&T Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AT&T Wireless agent. This phone number is AT&T Wireless's Best Phone Number because 72,204 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-331-0500 include Overcharges on my account, Billing issue, Complaint, Change or cancel service, Service or technical issue and other customer service issues. The AT&T Wireless call center that you call into has employees from India, Philippines, Montana, Colorado and is open Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST according to customers. In total, AT&T Wireless has 8 phone numbers. It's not always clear what is the best way to talk to AT&T Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to AT&T Wireless?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with AT&T Wireless, including live chat and their website / help desk and through Facebook / Messenger. Visit our AT&T Wireless Customer Service page for more information.
AT&T Wireless Customer Service

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