Thank you for calling VMware. For with VMware customer connect login or filing a support request, press one. For sales, press two."
There are dozens of reasons why people may need to call VMware to get support with their cloud support software. The company works with businesses, individuals and government clients, so you would think that the demand for technical support would be quite large. You also would think that you should be able to get ahold of a customer service representative at any time, but that is apparently not the case.
When I called this number, I was first thanked for calling VMware. Next was the first directory of options. A recorded voice told me that for assistance with log-in or filing support requests press 1, for sales press 2, for contract renewal press 3, for technical support press 4, for education and professional services press 5, procure to pay press 6, account receivables press 7, and for a receptionist press 9. The list was read quite fast so I had to press zero for the list to repeat a second time to select the best option.
Since my question was about potentially purchasing this cloud computing software for my company, I decided it would be best to talk to a receptionist who could direct me to the right office. I had questions about the security of the platform and integration with our current propriety software.
After pressing nine to talk to a receptionist, I was told that if I was calling or US employee verification press 1, and that all other inquiries should stay on the line. I simply stayed on the line, and soon, pleasant hold music started to play. After about a minute, I was sent directly to a voicemail box that told me to leave a message. It was odd because it didn't even say someone would call me back; it was a typical voicemail box.
This was a bit off-putting to me since I was not even talking to a specific department, so I decided to call again and, this time, selected the sales department. I was hopeful to talk to someone who could answer my questions since I was a potential customer.
After pressing sales, I was told that all US and Canadian government employees should press 1, and all other customers stay on the line. After a minute, it told me all sales inquiries must be placed online on their website. I was told to go online, place a sales inquiry, and a member of the sales team will contact me. This was a bit off-putting; you would think they would be more proactive with potential customers to convert them into sales. I'm not sure now if I want to work with a company that doesn't have proper support options.
This is VMware's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a VMware agent. This phone number is VMware's best phone number because 1,734 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-486-9273 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call VMware first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, VMware has 1 phone number. It's not always clear what is the best way to talk to VMware representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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