Playstation Phone Number

Call Playstation customer service faster with GetHuman

  • Calls Playstation's Customer Service department
  • The average hold time is 10m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:15am
  • Popular issues for this call center: Hacked Account, Recover Account, Banned Account, Refund a Charge, and Account Access.
  • Reach a live Playstation agent: Press 1 or 0 at each menu
  • What you hear when you call: For hardware or technical issues, visit the website for step-by-step instructions. For help with passwords or account recovery, press 1. For refunds, press 2. For technical support for PlayStation 5, press 3. For help with PlayStation 4, press 4. For help with your PlayStation Vita, press 5. For help with anything else, please visit our website.

What to expect when you call

Heard when the phone system first answers
"For calling PlayStation Player Support. We're here to make sure your play has no limits. For hardware or technical issues, visit our self-service portal at playstation dot com slash repairs for step by step troubleshooting. If your PlayStation account is suspended, please visit w w w dot playstation dot com slash safety slash status for more information. For help with your password or recovering your account, press one. For requesting a refund on a PlayStation store purchase, calls may be monitored or recorded for quality purposes. We ask that the conversation remain courteous and respectful. We are doing the best we can to help. Your estimated wait time is greater than fifteen minutes. If you would like to leave a callback request to hold your place in queue, press one. Otherwise, continue to hold for the next available agent."
Excerpt from a call with Playstation
Thursday, January 11, 2024 11:00 PM
The first phone menu
"For calling PlayStation Player Support. We're here to make sure your play has no limits. For hardware or technical issues, visit our self-service portal at playstation dot com slash repairs for step by step troubleshooting. If your PlayStation account is suspended, please visit w w w dot playstation dot com slash safety slash status for more information. For help with your password or recovering your account,
press one.
For requesting a refund on a PlayStation store purchase, press two.
For technical support with your PlayStation five and accessories, including the access controller, press three."
Excerpt from a call with Playstation
Saturday, March 23, 2024 12:24 AM
After you press 3
"For technical support with your PlayStation four and accessories, press for help with your access controller, press one.
For help with your PS five console, press two."
Excerpt from a call with Playstation
Monday, March 11, 2024 5:24 PM
After you press 4
"For help with your PlayStation for help with your PS four console, press one.
For help with your Dualshock four controller or other accessories, press two."
Excerpt from a call with Playstation
Thursday, March 21, 2024 4:43 PM

Calling Playstation Customer Care at 800-345-7669

Dec 1, 2023

This Sony PlayStation customer service number bills itself as the company’s “player support” hotline. It’s set up to provide technical support for issues with PlayStation accounts, equipment, and the PS store. 

When I called this number, I was initially greeted by an automated message informing me of alternative places to receive support. The message provides a link to a self-service web portal for customers who are experiencing hardware issues and a separate website for users who have had their PlayStation accounts suspended.

This initial automated message can't be skipped. Although it's not extremely long (just over 30 seconds), it could potentially be a bit frustrating to a repeat caller to have to sit through this message multiple times, especially if you’re already aware of the selection you’d like to make on the next menu.

I was calling PlayStation for help resetting my account password, which I needed to authorize a purchase on the PlayStation store. After listening to the initial message, I accessed an automated menu with options including password assistance, help with PlayStation store refunds, and technical support for the PlayStation 5, PlayStation 4, and PlayStation VR.

I chose the menu option dedicated to recovering a lost or forgotten password. I was immediately greeted by a message informing me that due to “extremely high call volume,” PlayStation would be unable to provide live voice support. The call was then automatically terminated.

A bit frustrated, but wondering if perhaps I’d have better luck calling back another time, I tried again a few hours later. Unfortunately, I had the exact same experience. At that point, I was curious if I might have a different experience if I tried other menu options. Unfortunately, the other menu options I tried ultimately ended the same way — I was informed that call volume was extremely high, and then, my call was automatically disconnected.

The automated menu on this customer support line struck me as helpful and well-designed. Support options are clearly delineated, and the menu offers support for a variety of common issues. Even the automated message a caller hears at the outset of the call contains useful information — it provides specific instructions on where to receive different types of customer support.

Ultimately, however, the fact that I was completely unable to get through to a live support representative left me feeling frustrated by the experience of calling this number. And the fact that the system doesn’t offer an alternative — such as a call-back service or even an estimate of when customer support might be available — didn’t help matters.

Based on my call to this PlayStation support number, customers are likely better off seeking assistance through the live chat or other support options on the PlayStation website.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Playstation Customer Phone Number 800-345-7669 - Stats

Phone number to dial800-345-7669
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Average wait10 minutes
Current wait22 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, twitter, chat, facebook
Quality of communication75%
Quality of help86%
Customer votes2,046
Information last updatedSun Mar 24 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Playstation's Best Toll-Free/800 Customer Phone Number

This is Playstation's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Playstation agent. This phone number is Playstation's Best Phone Number because 156,720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-345-7669 include Hacked Account, Recover Account, Banned Account, Refund a Charge, Account Access and other customer service issues. The Playstation call center that you call into has employees from California, Phillipines and is open 24 hours, 7 days according to customers. In total, Playstation has 1 phone number. It's not always clear what is the best way to talk to Playstation representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Playstation?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Playstation. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Playstation, including live chat and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Playstation Customer Service page for more information.
Playstation Customer Service

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