Calling Juno's 888-839-5866 phone number to inquire about internet service and antivirus software is a pleasant experience, thanks to the accessibility and knowledge of the customer service representatives. When I first got on the phone, an automated system offered just two choices for members or non-members. Since I don't currently have service or products with Juno, I selected the option for non-members and was led to another menu of two choices. This time, I could press 1 for help with internet service or 2 for Norton antivirus software. 

While I was interested in learning about the costs for both, I decided to begin with internet service and chose 1. I was placed on hold and told to wait for the next available representative. While waiting, the automated system features a recording sharing details about antivirus protection for computers as music plays in the background. I thought that was a good use of hold time, since the added details shared helped me gather some questions for the rep.

After a hold time of less than 10 minutes, a rep came on the line and asked how he could help me. I shared that I was interested in Juno's internet packages as well as the antivirus software. He first explained that Juno offers both DSL broadband internet and dial-up access, one option that's actually free. This was surprising to me, so he shared that Juno provides free dial-up that's limited to 10 hours of internet access per month, which often appeals to older adults who don't use or need the internet as much. No contract is required for any of the internet packages, he told me.

He did explain that anyone signing up for dial-up or broadband internet service with Juno would need to have an active home phone or land line available. I wondered if this would affect phone access or calls, and he said no since Juno uses a different signal for the internet. The other two packages he recommended include unlimited internet access as well as free Norton antivirus online software to protect against internet threats. Both packages would require a modem, he explained, and some computer systems are not supported by Juno.

Once he explained the internet options, he advised me to visit Juno's website to read the specific differences between the broadband and dial-up services before making a decision. In addition, he let me know that I could also sign up for a free email account through Juno's website and shared the direct link with me. He noted I could read online about the different types of antivirus software and order via the website. The first month of Norton antivirus is free thanks to an online promotion, he added.

Without needing any other information, I thanked the rep for his time and the call ended. It was a productive call that I felt was worth the 20 minutes on the phone.