Time Warner Customer Service

Contact Time Warner & solve common issues

Use Time Warner's Phone Number

Time Warner's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Time Warner. Below you will also find the phone and non-phone-based contact information we've gathered.

Time Warner: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Time Warner.
There's more!
Click below to show 31 more questions, answers, and complete guides to common Time Warner customer support problems.

Contacting Time Warner customer support

Below you can compare and contrast the 18 ways to contact Time Warner by looking at which ones are the fastest and which ones other customers recommend the most for solving Time Warner customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Time Warner across the following channels: Phone, Chat, Facebook, Web, Twitter.

Phone number / contactWaitVotes
800-892-2253
Customer Service
11 mins124
800-892-4357
Residential Support
3 mins391
888-615-0301
New Customers
< 1 min434
Live Chat at timewarnercable.com
Customer Service
35 mins304
888-715-3291
New Customer Concierge
< 1 min234
888-858-0822
Deals & Packages Concierge
< 1 min204
facebook.com/timewarnercable
Customer Service
3 mins339
Online Help at timewarnercable.com
Customer Service
< 38 hrs326
877-318-2092
Moving & Address Change Concierge
< 1 min228
Online Help at timewarnercable.com
Business Accounts
< 25.7777 hrs389
866-532-2598
CableCard/Tivo
2 mins259
866-689-3678
Business Class Sales
2 mins297
888-662-4577
Mobile Internet
2 mins333
@Ask_Spectrum
Customer Service
2 mins314
212-484-8000
Customer Service
47 mins129
844-781-3963
New Customers
< 1 min159
Live Chat at timewarnercable.com
Customer Service
10 mins322
Online Help at help.rr.com
Customer Service
< 2 hrs280

Recent reasons customers contacted Time Warner:

I have been charged every month for a cable bill, but I don't have cable I haven't had...
I am trying to identify a charge on my debit card for Time Warner. Not sure what we ar...
Need to get off the On Demand
I am a former employee of Time Life (owned by Time Warner) and received a notices from...
I just need to remove showtime from our channel line up please. Acct no. ***********Deb...
Today I was in front of your property at w** and Columbus.*I was approached by a plain...
Need to add an appointment for wires to be run
My name is George Vattamattam, live in Sarasota, Florida and I don't have a spectrum TV...
We called “Melissa” in Orlando Fla. Yesterday to change our outgoing message because t...
This is not a complaint but a review of the technician that was here yesterday. His nam...
I want to check if there are promotional deals to lower the fee for internet service.
Although we pay for service for two incoming lines at **** Dwight Way, San Bernardino...
I want to report a downed ground support cable on a pole located at the corner of Diamo...
CHECKING TO SEE IF THERE'S ANY OPENING TODAY OR TOMORROW FOR TECHNICIANS TO COME TO DO...
Cable got shut do to payment planned on making next Saturday

Help me with my issue

Does GetHuman work with Time Warner?

GetHuman does not work with Time Warner's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Time Warner at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Time Warner's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Time Warner at a Glance

Time Warner has 2 chat options
Time Warner has no customer email
Time Warner has 3 help forums
Time Warner has 1 twitter handle
Time Warner has 1 facebook page
Contact information overview

Answered on this page:

How Do I Make a Payment Arrangement with Time Warner?
How Do I Dispute Charges on My Time Warner Bill?
How Do I Get Out of Time Warner on Demand on My TV?
How Much Does It Cost to Cancel My Time Warner Plan?
How Do I Return Time Warner Equipment After I've Canceled?
How Do I Downgrade My Time Warner Package?
How Can I Change or Cancel a Payment Arrangement I Made with Time Warner?
Solutions to common issues

Contacting Other Companies

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
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