What is your return policy?

Our return policy at 1-800-Balloons.com is designed to ensure customer satisfaction. If, for any reason, you are not completely thrilled with your purchase, we offer a hassle-free return process. Simply contact our customer service within 48 hours of receiving your order, and we will provide you with a return authorization number. Please note that we can only accept returns for unopened and unused products. Once your return is received, we will issue a refund to your original payment method, excluding any shipping charges. In the case of damaged or defective items, please provide us with a photo and description to expedite the process. We strive to provide a seamless shopping experience, and our return policy reflects our commitment to customer happiness.