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How Do I Close My Account with Ally Invest?

Jeff Whelpley is the editor / author responsible for this content.
Dec 9, 2022

Ally Invest is a trading platform that allows you to buy and sell stocks, options, bonds, ETFs and mutual funds. If you want to close your account with Ally Invest, you will need to follow these instructions.

Go to the Ally Website

You'll need to go to their website to close your account with Ally Invest. From there, click on the Help and Support icon in the upper right-hand corner of your screen. This will open a drop-down menu where you can choose from several options.

You will get a prompt to provide your login information and confirm your email address if you have not already done so. It's better to set up a transfer before doing so to ensure you don't lose any funds while closing your account with Ally Invest.

Click on Close My Account

Select Close My Account from the list and follow the instructions on-screen.

Account Closing Process Link

Ally Invest will redirect you to a page outlining the steps in closing your account. The first step is to log in and confirm that you want to close your account.

You may also have the option to download your historical trading data, which Ally Invest recommends if you plan on moving elsewhere or continuing investing with Ally Invest through another service.

Popup Window To Log In

When you try to log in, you should see a popup window that asks you to log in with your username and password. If you have forgotten your username or password, click on Forgot My Username or Forgot My Password.

The site will prompt you to enter the email address associated with your account. Once you enter this, you will receive an email containing instructions for resetting your password.

Choose Your Reasons for Closing Your Account

On the next screen, you will choose a reason for closing your account. Select from one of the following options:

  • I want to move my funds to another investment firm.
  • I want to close my account because it has not been used in more than 365 days (one year).
  • My account is no longer working for me.

If none of these options apply to you, select Other at the bottom of this list and click Continue.

Answer All Relevant Questions

Once you have read the privacy policy, click Continue. The next page that appears will ask for your username and password. You will enter the reason for closing your account and confirm your identity by providing your personal information.

Read Through Each Confirmation Message

  • Click Accounts in the top menu.
  • Click on Close Account.
  • Read through each confirmation message and click Submit when you finish reading through.
  • Your account will be closed within five business days from the date you submit your request. You will receive an email confirming that the account closure process has started immediately after submitting your request.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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