How Do I Return an Item to Apple from Their Cyber Monday Sale?

Apple offers discounts on many popular electronic items during its annual Cyber Monday sale. If you made a Cyber Monday purchase from Apple and then realized that you have to return it, you can learn about Apple's return and refund policy and its return procedure below.

Apple's Return and Refund Policy

You have to make the return within 14 days of the Cyber Monday sale. Only items that were purchased from Apple online or from an Apple store can be returned to Apple. It does not accept the return of anything that you bought from a third party vendor. You must include all of the documents and accessories that came with your purchase when you return it. You cannot return software downloads, upgrades, any software that has been opened, gift cards, Apple print products, and Apple Developer products.

You will receive your return after Apple receives the returned item. If you paid for it using a debit or credit card, you will get your account refunded in five business days. If you used a gift card for the purchase, your will receive a gift card as a refund. If you used your Apple Account Balance to make the purchase then your refund will be applied to your Apple Account Balance.

Making the Return by Mail

1. If you are shipping an item worth $2,500 or more from Puerto Rico to the U.S. then you need to look up its commodity code here.
2. If you are shipping an item worth $2,500 or more from Puerto Rico to the U.S. then you need to file an Export Declaration here.
3. Go to Apple's webpage.
4. Click on Sign In and sign in to your Apple account.
5. Select the item that you want to return under Recent Orders.
6. Click on Start a Return underneath the item you want to return.
7. Click Get Started.
8. Confirm.
9. Click Initiate Return.
10. Click Print Return Label.
11. Pack up the item you want to return.
12. Attach the shipping label.
13. Mail the package to Apple.

Making the Return in Person

You can also make your return to any Apple Store. One of the Apple Specialists there will help you with it. When you make the return in person, your refund will get processed right away. To find the Apple Store nearest to you, use the Apple Retail Store Locator.

If you have questions, you can contact Apple's customer service department. Phone, chat, email, and help desk options are available.