What is your return policy?

Our return policy at Backinthesaddle.com aims to ensure your complete satisfaction. If, for any reason, you are not satisfied with your purchase, you may return it within 30 days of receiving it. Please make sure the item is in its original condition and packaging to qualify for a refund or exchange. We recommend using a trackable shipping service when returning the item. Customized or personalized items cannot be returned unless there is a product defect or error on our part. Shipping charges are non-refundable unless the return is due to our error. Please allow up to 14 business days for the return to be processed. We strive to make the return process as easy as possible for our valued customers.