What is C. Crane Company's return policy?

C. Crane Company has a straightforward and hassle-free return policy. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. To initiate a return, simply contact our customer service team, who will provide you with a return merchandise authorization (RMA) number. The item must be returned in its original condition, with all accessories and packaging. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part. Upon receiving the item, we will promptly process your refund or exchange. Rest assured, we strive to provide excellent customer service and aim to make the return process as smooth as possible.