How Do I Return an Order to Cellularoutfitter?
CellularOutfitter is an online retailer offering a large variety of cell phone accessories. Customers can purchase cellphone cases, covers, wallets, and clutches for any brand and model of their mobile phone. The company was founded over 16 years ago and has had more than 5 million customers. Customers are offered several promises from CellularOutfitter: products are shipped within 24 hours of placing an order, all products come with a 100% money-back guarantee, and a lifetime warranty.
If you have recently purchased a product on CellularOutfitter, keep reading for details on how to return the item.
Call CellularOutfitter Customer Service
You can call the CellularOutfitter Customer Service line and ask for assistance in returning your order. Make sure you have your email confirmation with the order number on hand. Ask clarifying questions such as if you're eligible for a full refund.
Return Your Package Online
Fill out the RMA (Request an Item) form including your order number, email address, name, telephone, and comments. In the comments, provide as much detail as possible about why you're returning the item.
Under "Type of Inquiry" select "Returns and Refunds."
Select "Submit."
Your return request will be reviewed and approved within 24-48 hours.
Once your request is approved, you'll receive an email with a packing slip to print and use. You will need to include that slip in your box with the returned item.
You will need to follow the exact shipping instructions as provided on the packaging slip.
After receiving the return, CellularOutfitter will take 5-7 business days to process your return. You will be notified via email when it's been processed.
Note that it can take several business days for the refund to appear in your account, depending on the banking institution you use.
Additional Notes
Note that CellularOutfitter makes customers pay the return shipping cost.
Additionally, any returns that don't use an RMA slip are subject to a 40% restocking fee. If you're calling into the CellularOutfitter Customer Service line, have them fill out and approve the RMA slip, and send you a copy via email.
All shipping and handling fees are non-refundable and clearance items are final sale.
There are a few items on CellularOutfitter that are non-refundable. These items are Bluetooth & in-ear headphones, electronics (cameras, hoverboards, GPS, recorders, digital media players, recorders), microphones, phones, screen cleaning products, liquid screens, and custom cases.
If you have a faulty product, contact customer service directly (via phone or live chat) to avoid fees and to receive a full refund.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Cellularoutfitter.com Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
Cellularoutfitter.com
Paying Your Telecom Too Much?
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies