What is your return policy?

Our return policy at EToys.com is designed to ensure our customers' satisfaction. If you are not completely satisfied with your purchase, you may return eligible items within 30 days from the date of delivery. To qualify for a return, the item must be unopened, unused, and in its original packaging. Additionally, we require a proof of purchase, such as the order number or receipt. Certain items, such as personalized or customized products, are ineligible for return unless they are defective or damaged. Return shipping costs are the responsibility of the customer unless the return is due to our error. Refunds are typically processed within 7-10 business days. Please refer to our detailed return policy for more information on specific product categories and exclusions.