What is your return policy?

FAO Schwarz has a customer-friendly return policy designed to ensure satisfaction with every purchase. Typically, items may be returned within a specified number of days from the date of receipt, provided they are in new and unused condition and in their original packaging. This usually includes all accessories, manuals, and any promotional items received with the purchase. Certain items, however, may be exempt from the standard return policy, such as personalized products, health and safety items, or clearance items. It is essential to check the specific return guidelines for those categories. Customers are generally required to provide proof of purchase, which can often be found in the order confirmation email, or within the order history on the FAO Schwarz website. When returning items, customers may be responsible for paying shipping costs unless the return results from an error made by FAO Schwarz or a defective item. Refunds are usually issued in the original form of payment after the returned item is received and processed. For detailed information regarding the return process and any specific conditions, it is advisable to visit the returns section on the FAO Schwarz website. This will provide the most accurate and current information regarding their return policy.