What is your warranty policy?

Our warranty policy at Factorydirect2u.com is designed to provide our customers with peace of mind and ensure their satisfaction with their purchase. We offer a standard one-year warranty on all products sold on our platform. This warranty covers any manufacturing defects or malfunctions that may occur within the first year of purchase. In such cases, we are committed to either replacing the product or repairing it free of charge. However, it is important to note that our warranty does not cover damages caused by misuse, accident, or normal wear and tear. To initiate a warranty claim, customers should contact our customer support team with their order details and a description of the issue. Our dedicated team will promptly address the matter and provide appropriate solutions to ensure customer satisfaction.