How Do I Dispute a Charge on My Florida Power and Light Bill?
In a nutshell: Do you think you were unreasonably charged by Florida Power & Light? Before contacting them, it's best to review your bill first to identify the charges to dispute. Make sure you thoroughly examine and understand your bill. Keep a record of the specific charges and the date, as you'll need them when filing the dispute. After filing a dispute, Florida Power & Light may offer a refund if you were unfairly charged. Read this guide to file a dispute with Florida Power and Light.
Introduction
Do you think you were unreasonably charged by Florida Power & Light? Before contacting them, it's best to review your bill first to identify the charges to dispute. Make sure you thoroughly examine and understand your bill. Keep a record of the specific charges and the date, as you'll need them when filing the dispute. After filing a dispute, Florida Power & Light may offer a refund if you were unfairly charged. Read this guide to file a dispute with Florida Power and Light.
Go to the Support Page
Use this link:
https://www.fpl.com/support/contact.html#
Tap Billing & Payments
Click I Have a Different Issue
Call the number provided on the next page. Florida Power and Light is available from Mondays through Saturdays, during office hours, and up to 7 p.m. on weekdays and 5 p.m. during weekends.
Before calling them, ensure you have identified unfamiliar charges to dispute. Clearly explain your issue with them and provide them with the proper documentation. Send them screenshots of the charges, including the dates and times. You may get a refund if there is enough proof of the incorrect charge.
Use the Chat Feature on the Website
Go back to the Support page and click Chat With Agent. Just enter your question and follow the instructions on the chat.
Conclusion
If you don't understand your bill, ask them to clarify the charges. Ask how the bill was calculated. When you're unsatisfied with the resolution, the other option is to contact Florida Public Service Commission or FPC which can help review your case. You may also file a formal complaint with them and ensure you have all the details required. They may also offer mediation to resolve the problem or you may be asked to seek legal advice when a huge amount is involved.
Are you still having issues with your bill or need help with other concerns? Contact Customer Support.
Further questions?
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