What is the average response time for resolving customer complaints?

The average response time for resolving customer complaints at Jersey Central Power & Light (JCP&L) is typically within 10 business days. However, it's important to note that the resolution timeframe may vary depending on the complexity and nature of the complaint. JCP&L aims to address customer concerns promptly and efficiently to ensure satisfaction. They prioritize communication channels such as phone, email, and online forms to promptly acknowledge and investigate complaints. Customers are encouraged to provide detailed information about their grievances to expedite the resolution process. JCP&L strives to provide an excellent customer experience and consistently works towards meeting or exceeding customer expectations by swiftly addressing their concerns.