How Do I Return My Item to Shoedazzle?

If you bought something from Shoedazzle that didn't work out as well as you'd hoped, you may want to return the purchase and get a refund. This article will teach you how.

Shoedazzle's Return and Refund Policy

Shoedazzle has a very lenient return policy. You can return your purchase for any reason at all. If you make the return within 30 days of it being shipped, you can qualify for a refund. The returned item must be in like-new condition.

Returning an Item to Shoedazzle in America

To make the return, follow these instructions:

1. Go to Shoedazzle's website.
2. Sign in to your account.
3. Click on the VIP Account tab.
4. Select Account Details.
5. Select Order History.
6. Click on the order number of the item you want to return.
7. Click on the link reading "Return/Exchange" located next to the item you want to return.
8. Follow the instructions for the Return Authorization Process.
9. Print out the return label.
10. Print out the return packing slip.
11. Pack up the item you want to return, including the packing slip with it.
12. Attach the return label.
13. Ship the package to the address printed on the return label.

The shipping itself should take from five to 10 business days. Processing will probably take another three business days. You should receive your refund within 10 business days after that. The refund will be made to the same account you used to make the purchase. If that is, for some reason, no longer possible, you will receive your refund in the form of store credit.

Returning an Item to Shoedazzle in Canada

You can't initiate a return online if you live in Canada. Instead, you must call customer service. A packing slip will be emailed to you. Just print it out and follow the instructions on the slip.

Contacting Shoedazzle

To contact Shoedazzle's customer service, you can call 24 hours a day, seven days a week. There are no online contact options for customer service.