How Do I Downgrade My Verizon Wireless Package?
In a nutshell: A Verizon Wireless customer may decide to downgrade their service if they don't use as much data as their current plan allows. Some may want to save money, while others may be dissatisfied with the service. If you want to downgrade because you also don't use the perks included in a bundled plan, read this article. Regardless of your reason for downgrading a Verizon Wireless service, we'll show you the steps on how to do it. We will also include the steps to contact Verizon directly, in case you can't downgrade your service online or via the app.
Introduction
A Verizon Wireless customer may decide to downgrade their service if they don't use as much data as their current plan allows. Some may want to save money, while others may be dissatisfied with the service. If you want to downgrade because you also don't use the perks included in a bundled plan, read this article. Regardless of your reason for downgrading a Verizon Wireless service, we'll show you the steps on how to do it. We will also include the steps to contact Verizon directly, in case you can't downgrade your service online or via the app.
Open the Verizon App and Tap Mobile
Once you're in the device section, you need to tap on your current plan and the Arrow Icon located on the right side of your phone number. You will be able to view your plan this way.
Tap Explore Other Plans
If you're planning to downgrade your Verizon Wireless package, simply select the new plan and tap Continue Without Perks. Or, if you wish to purchase add-ons, feel free to go to the perks section.
Tap Select Effective Date
You will have the option to choose Today, This Bill, and Next Bill. Just tap Next and don't forget to confirm the downgrade.
There were complaints online regarding customers not being able to downgrade online or via the app. This may happen, depending on your billing date and plan. So, if you're unable to downgrade the service, do not hesitate to contact Verizon Wireless directly. A customer service representative should be able to assist you with the downgrade and even provide you with better options. Check out the next step on how to chat with a customer service representative via the Verizon Wireless App.
Tap Support
If you need further assistance in downgrading the service, feel free to chat with Customer Support. Just go to the Support tab and click Let's Chat. Follow the prompts to speak to a customer service representative in real time. Be detailed with your concern and let them know why you want to downgrade the service. They may also be able to give you other options if you want to save money with your Verizon Wireless plan.
Want the help of an in-store specialist regarding the downgrade? Check out the next step.
Visit a Verizon Store
Some customers may be comfortable with receiving in-person assistance, especially regarding downgrade requests. In this case, use this store locator to find the closest Verizon store in your area. Enter your zip code to see the list of stores and book an appointment ahead of time. This would ensure you get the assistance you need by the time you arrive. You can also just tap on Use My Location for quick results.
Conclusion
Before downgrading the service, check out what your plan includes first. You can do this by signing in to your account and going to the Manage Plan page. This will help you make an informed decision whether it's better to downgrade or stick to your current plan. If you need additional support, feel free to also visit Verizon's Support page for information regarding billing and payments, fixing mobile issues, and checking network status. You can also browse Support topics or get help with Verizon's other products and services. Still need assistance? Get in touch with Support today.
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