How Do I Contact Vudu Customer Support About a Fraudulent Charge?

Vudu is a digital video streaming service and video store based in the United States. It is owned by Fandango Media, a joint venture between NBCUniversal and Warner Bros. It is a transactional company that offers on-demand videos for rentals, streaming, and digital film purchases. Vudu is an integrational company with digital locker services that allow customers to watch digital copies of video purchases in the comfort of their own homes through phones, tablets, computers and television sets, among other devices.

So, what is the best way to contact Vudu customer service regarding a fraudulent charge?

1. Over the Phone

Direct Phone Call

You may contact Vudu customer service by dialing their toll-free number, and a customer service representative will accept your call and answer your concerns about fraudulent activity.

Get a Service Code

If you're a member, check in to your account, go to the bottom of the page, and click Contact for a quicker response. The email address will be used to place a service call. There will also be an estimate of how long you will have to wait.

2. From the Streaming Vudu Mobile App

Here is a step-by-step guideline of using Vudu's App to contact them.

• Open the Vudu app.
• Sign in if you aren't already logged in.
• At the top left, there is a button with three horizontal lines. If you haven't signed up yet, you can do so by filling out their online form and logging into your account.
• On the dropdown menu, navigate to Contact Us and click on it.
• The app will provide you all the information you need to begin the process of resolving your account fraud issue.

If you submit a complaint using the app, the next available customer service representative will contact you to resolve the issue.

3. Through Vudu Website

Here is a step-by-step guide to using Vudu's App to contact them.

• Open a web browser and type in Vudu.
• Go to Vudu's main website. If you're a member and aren't instantly logged in, click on Sign In.
• Sign in using your email address and password.
• Scroll down to the bottom of the page and click contact us. This will provide you all of the information you need to contact Vudu and resolve your fraud problem.

Vudu's website, on the other hand, is equipped with a Live Chat Box at the bottom right corner. You will be connected to a live agent who can assist you after you click on it. If there isn't a live agent available, your direct conversation will be put on hold until one becomes available.

4. Follow Vudu Guided Manual

Vudu provides answers to frequently asked issues, as well as step-by-step instructions on how to fix your problem without contacting them.

• Go to a web browser and search Vudu and click on their main website. If you're a member and you're not signed in automatically, click on sign in.
• Enter your email address and password.
• If you're signed in, scroll down to the bottom of the page.
• On the Help Section, Click Support. This will provide you with some common guidelines that face other consumers, which might help you save time.