Please close the account of Mary Gagliardo, account number ************. Mary Gagliard...

GetHuman2978245's customer service issue with AT&T from May 2019

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The issue in GetHuman2978245's own words
Please close the account of Mary Gagliardo, account number ************. Mary Gagliardo passed away on *-*-****. I have been trying to close this account prior to Mrs. Gagliardo's death as she was in a nursing facility and could not use the phone. However, after going into * AT&T stores, writing letters to corporate headquarters and calling, the family continues to get bills. Please confirm in an email to me that the account is closed. The account continues to be charged and no one is able to pay it. Thank you, Charlee Miller
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AT&T

Customer service issue
Reported by GetHuman2978245
May 24th, 2019 - 5 mons ago
I have an issue with AT&T too
Not resolved
Seen by 3 customers so far
Similar issue to 8769 others
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Timeline
GetHuman2978245 started working on this issue
May 24th 11:57pm