Dear Sir * Madam:*My name is Shu Chen & my case number is CAS-*******-C*L*F* that refers to two bookings during the Covid ** pandemic. This first one issued on April **, **** was the AC** flight, which was cancelled on June **, ****. As you know, I paid CAD*, ***.** for my first booking. The second one issued on May **, **** was AC ** ****, which was also cancelled on June **, ****. Then I paid CAD*, ***.** * CAD***.**, which means that I have paid CASD*, ***.** for my second booking. *On behalf of Air Canada, my first request for your refund is the same as my first booking that was only CAD*, ***.** and my second request for your refund is the same as my second booking that was actually CAD*, ***.**. Based on your policy, I was only refunded CAD*, ***.** on July **, ****, instead of the full refund of CAD*, ***.**. Therefore, I lost CAD***.**. Can you explain the reason that Air Canada could not fully refund me right now? If there is any question, please let me know as soon as possible.*I am looking forward to hearing from you.**With Best Regards,**Yours Faithfully,**Shu Chen
GetHuman6388425 did not yet indicate what Air Canada should do to make this right.