Amazon Customer Service Issues

Archive 268

The following are issues that customers reported to GetHuman about Amazon customer service, archive #268. It includes a selection of 20 issue(s) reported January 16, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I spent two hours being transferred between different agents without any notice. Despite explaining my situation repeatedly after they claimed to review previous conversations, I was disconnected before seeing the resolution. It made me feel unimportant and frustrated. I am eager to receive detailed information about the resolution reached and insights on preventing this issue in the future. Feeling like I have been overcharged and mistreated, it was disappointing to not receive better service. Previously, I held Amazing in high regard, but now it seems that once a problem is identified, customer value diminishes. I acknowledge it was a challenging request, and I bear no ill will towards anyone. I sought assistance and resolution. How can I ensure that the matter has been fully resolved without starting over?
Reported by GetHuman-rsabir on Saturday, January 16, 2021 4:06 PM
I recently bought an 8-inch Fire device and signed up for an account, Prime membership, and music with the email [redacted] The subscription seems to have transferred to my 7-inch Fire bought in August. The first device's account has been on hold for 2 months, causing me to lose around $40. The second device is now unable to sign in. Despite trying to reach out 8 times, I haven't received any response via email, text, or phone and have been repeatedly disconnected when calling customer service. I paid $25 for Hershey's chocolate on November 20th using an Amazon gift card bought at Walgreens, but the chocolate was never delivered, and money was taken for that and other purchases. Your assistance with these issues would be greatly appreciated.
Reported by GetHuman5664667 on Sunday, January 17, 2021 7:21 PM
Yesterday, I noticed an unused Amazon UK account and decided to cancel it due to security concerns. However, I mistakenly ended up cancelling my Amazon USA account as well. Upon realizing this, I found that my Amazon USA account was indeed deactivated, resulting in my Kindle books, Kindle Unlimited, and Amazon Prime being inaccessible. This was not my intention, and I am disappointed with the outcome. I have been a loyal Amazon customer and Prime member for years, with a significant investment in Kindle books and subscriptions. I contacted customer support, but they were unable to resolve the issue. The supervisor, Roy (ID: [redacted]), attempted to assist and notified me that he sent an email concerning the matter. I am now reaching out via email and hope for a swift resolution to restore my USA Amazon account. Thank you. - Patrick J Cooney
Reported by GetHuman5665516 on Monday, January 18, 2021 3:49 AM
Yesterday, I realized I had an unused Amazon UK account and decided to cancel it due to security concerns. However, mistakenly, my Amazon USA account got cancelled too while I was asleep. This led to all my Alexa devices not working and my Kindle books, Kindle Unlimited subscription, and Amazon Prime membership disappeared. I have been a loyal Amazon customer and Prime member with numerous Kindle book purchases over the years. I reached out to the telephone support center (possibly in India) and spoke with a supervisor named Roy, who attempted to help but couldn't resolve the issue. He mentioned emailing about the problem and advised me to do the same, which I am doing now. His ID was [redacted]. I eagerly await a swift resolution and the restoration of my USA Amazon account. Sincerely, --Patrick J Cooney
Reported by GetHuman5665516 on Monday, January 18, 2021 3:50 AM
Dear Amazon Support, I am writing to express my extreme dissatisfaction with the recent experience I had regarding my accounts on Amazon. Last night, I spoke with Kristine and two other representatives regarding my situation. Upon discovering that I unknowingly had two Amazon accounts, one on Amazon.com and the other on Amazon.ca, with different order histories, I sought assistance. Kristine helped me identify the issue, and we agreed to delete and refund the Amazon.com account, preserving the one associated with Amazon.ca, where the bulk of my order history lies. Despite following the steps to delete the Amazon.com account and verifying my order history and current orders on Amazon.ca, I quickly received an email indicating that my Amazon.ca account was deleted, erasing three pending orders. Subsequent calls to Amazon Support resulted in blame rather than assistance in recovering my Amazon.ca account. I possess evidence of both accounts, email confirmations for orders, shipping confirmations, credit card statements reflecting charges, and emails for account deactivations. I am seeking a full refund for my recent purchases; $34, $34, and $54.35. I have created a new account with the same credentials and provided my credit card information for the refund process. My primary request is to recover my original Amazon.ca account. If retrieval is not possible, I expect an immediate full refund. Sincerely, Daniel G.
Reported by GetHuman5670902 on Tuesday, January 19, 2021 6:55 PM
I have been using my [redacted] email address for over 5 years across 4 different Amazon accounts, each with a unique password. These accounts include Amazon.com, Smile.Amazon.com, sellercentral.amazon.com for selling my books, KDP for e-book sales, and Advantage.amazon.com. Amazon recently introduced a new security measure for vendors, requiring us to be "Registered." I am now unable to access any of my accounts as either my passwords are not recognized or I am shown as not Registered. Despite being told that I am already registered, I cannot complete the registration process. This has led to order cancellations on SellerCentral and Advantage, impacting payments due to me. I have spent around twenty hours trying to fix these issues, resetting passwords numerous times with no success, even though the new passwords are considered invalid after acceptance.
Reported by GetHuman5671324 on Tuesday, January 19, 2021 8:33 PM
On January 3, [redacted], I reached out for assistance regarding a fraudulent charge of $59.29 on my bank statement, related to a tax software purchase in another state. Amazon initially confirmed it was fraud and assured me of reimbursement, but it has not been processed yet. Another bank account of mine was charged $39.99 for Wayread books, also traced back to Amazon. Despite changing pin numbers and removing bank cards from Amazon as advised, I suspect my card details were still compromised. When I contacted Amazon, the representative could not locate any unauthorized orders until I provided the order number from my bank statement. This situation has left me concerned about the security of my account, and I hope to receive clarity on this issue promptly.
Reported by GetHuman5672298 on Wednesday, January 20, 2021 2:10 AM
Hello, I am writing to inform you that a refund has been issued in advance for the item in question. However, it has come to our attention that the item has not been received yet, resulting in an additional charge on your Visa card. If you have already returned the item, the charges will be reversed upon receipt of the return. Thank you for your attention to this matter. Sincerely, Dorothy
Reported by GetHuman-djtdy on Wednesday, January 20, 2021 3:18 AM
I ordered two identical lamps, but when I assembled them, the second one cut my hand badly. It's frustrating that they are different lamps. I want to request two more lamps to be sent free of charge. They are almost 9 feet tall. Could you please check my order and provide instructions on where to send photos? I recently became a Prime member and this was one of my first Amazon purchases. Coming from eBay, this lamp situation has been a nightmare. I am visually impaired and needed the extra light, but now I have two lamps of different heights and an injured hand that may need medical attention. I am avoiding the ER due to Covid risks, so I can't disassemble them myself.
Reported by GetHuman-lcwxoxo on Wednesday, January 20, 2021 1:20 PM
I received this email today and wanted to share it with you for review. I haven't had any charges denied on my account. Thank you. - Sarah H. E. --- Subject: Action Required - Payment Card Declined Dear Customer, We have detected an issue with the payment card linked to your Amazon account. Due to a mismatch in billing information, we have put a hold on your account and pending orders. To resolve this, please verify your billing name, address, and telephone number registered with your payment card. If you've recently moved, ensure this information is updated with your card issuer. Failure to verify within 3 days will result in cancellation of pending orders and restricted account access until resolved. We advise against opening new accounts to prevent delays in new orders. We appreciate your understanding and cooperation with our security procedures. Thank you for your attention to this matter. Sincerely, Amazon Services Team
Reported by GetHuman5675431 on Wednesday, January 20, 2021 11:57 PM
On January 12, [redacted], I purchased a Transmission Shift Control Solenoid Valve Brown&Black B&C Repl.#[redacted]-P6H-[redacted], [redacted]-P6H-[redacted] for my Honda Accord Acura from TONY ORCHID on Amazon. Unfortunately, one of the two items I received was broken and defective. I promptly contacted Amazon customer service, and Al assisted me by initiating a refund request via email on January 18, [redacted]. It has been over 48 hours since the request was made, and now I kindly request that the A to Z Guarantee policy be implemented for a refund or exchange as outlined in the standard procedure.
Reported by GetHuman-alexpesi on Thursday, January 21, 2021 9:29 AM
I accidentally deleted my long-standing Amazon account due to confusion with a duplicate identity issue. I had been using this account for over 6-7 years. Unfortunately, when trying to restore it, I have been unsuccessful. The account also had around [redacted] USD in Amazon Pay balance. I've reached out to Customer Service for assistance, but so far, they haven't been able to resolve the issue. I would appreciate it if someone could investigate this matter further and potentially assist in retrieving the Gift card balance from my deleted old account. Thank you.
Reported by GetHuman5677470 on Thursday, January 21, 2021 4:43 PM
Subject: Issue with Deactivated Gift Cards Hello, I recently experienced a troubling situation where recipients of gift cards I provided stated that the cards were deactivated upon use. I urgently need this matter rectified promptly. Thank you.
Reported by GetHuman5678323 on Thursday, January 21, 2021 8:09 PM
I received a gift in December, a desktop plastic lantern that is not working. I also received an orange throw, but it's the same item I got three years ago from this person. I want to return them for credit as I frequently order items. Unfortunately, I don't have the packing receipt or box because I didn't know the lantern was defective, so I lack an order number. Lisa Murphy from Colorado ordered these. I recently spoke with someone online who requested my friend's email, then suddenly had to disconnect promising a call back, but I never received one. I'm becoming extremely frustrated trying to resolve this return. The sender is Lisa Murphy at [redacted] West 107th Dr., Westminster, CO [redacted].
Reported by GetHuman5679056 on Thursday, January 21, 2021 11:54 PM
I have carefully followed the steps provided to cancel my PBS Masterpiece subscription through "Manage Subscription," but I cannot find the "Advanced Controls" option as instructed. I have been attempting to resolve this issue for over two hours and have been unsuccessful in reaching customer support via chat. It is frustrating when the guidance provided contains errors and makes it challenging to seek assistance. To cancel a subscription purchased through Subscribe with Amazon, I have completed the following steps: 1. Accessed Your Memberships and Subscriptions. 2. Clicked on Manage Subscription for the specific subscription I wish to cancel. 3. Unfortunately, the link for Advanced Controls, necessary to navigate to the primary subscription page for cancellation, is not visible. It is crucial to have an alternative method to communicate with customer service in such situations.
Reported by GetHuman5679407 on Friday, January 22, 2021 3:12 AM
I am experiencing issues with my account login due to suspicious activity. I received an email requesting information, which I promptly provided. However, I am now being asked for proof of purchase, which I do not possess. This situation arose when I attempted to purchase a Lenovo tablet on Tuesday, January 19. I initially tried to send the items to a different address from Palmetto, FL, to Bradenton, FL. Upon checking my orders, I did not see any new purchases. I then tried to buy the tablet again, but encountered an issue. I intend to provide the proof of purchase from when I bought the gift card, but regrettably, I do not have it. I am eager to regain access to my account as it contains my funds, music, and valuable data. Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman5681332 on Friday, January 22, 2021 6:34 PM
I recently discussed some $5.99 charges with a customer service agent. Someone has been using my debit card number to make these charges every month for an extended period. The fraudulent activity dates back to at least October [redacted], with a significant charge on 11/12/[redacted]. The bank is investigating further, but we have identified charges back to [redacted]. After speaking with an Amazon representative, they refunded the charges from November and December [redacted], as well as this month. This individual has a history of fraudulent behavior, including misusing my information to open accounts with Target and American Express. Now, it appears they have done the same with Amazon. Despite taking steps to remove my card from their Amazon account, I discovered they also created an Amazon account using an email address in my name, which is not mine. The email address used is [redacted]
Reported by GetHuman5685028 on Sunday, January 24, 2021 12:37 AM
Hello, I am encountering an issue with my Amazon account since moving to another country. Despite attempting to connect, I never receive the verification email Amazon claims to have sent. I have repeatedly checked my inbox and spam folder, requested multiple emails to be sent, and verified my email address, all without success over the last three years. My emails to customer service have gone unanswered, and the chat feature requires me to be connected, as does the option for a call back. This has left me feeling frustrated as I have been unable to resolve my connectivity issues with Amazon. I have refrained from using Amazon for three years now due to this ongoing problem, fearing that their security measures have caused them to lose numerous customers who travel internationally. Is there a way to access my account without relying on the verification email? I appreciate any assistance, advice, and guidance in resolving this matter. I am desperate for a solution and would like to communicate with a representative without the need to log in. Thank you, J.
Reported by GetHuman5685443 on Sunday, January 24, 2021 3:54 AM
My aunt gave me a $40 Amazon gift certificate for Christmas, sending it to my father's email, which he then forwarded to me. I created an Amazon account to redeem it, purchasing Nintendo game cards. Initially, everything seemed fine, but later my account got suspended due to suspicious activity. I have not received the game cards, and neither my father nor aunt have been reimbursed for the gift card. Please send any communication to my dad since the gift certificate was originally sent to his email by my aunt at [redacted] The gift card code is Claim Code: PC3E-PF7R8G-W2AA. The initial email was sent to my dad, who then forwarded it to my school email at [redacted] I kindly request your assistance in resolving this matter. Thank you. - Luca Cozier-Silvera
Reported by GetHuman-idiotcra on Sunday, January 24, 2021 11:45 PM
Client: Combastet Jacqueline [redacted] Yesterday, 24/01/[redacted], while I was logged into my account placing an order, upon validation, I received the following message: "We sincerely apologize. An internal system error has been detected. Our technical teams are working on resolving it. We apologize for any inconvenience caused." I logged out, and on the reconnect page, I chose to change my password. Since yesterday, I have made about ten attempts and this is what I received via text message: amazon.fr/a/c/r?k=944a18cf030848ec9f17bed56bba61ed-16f0 Amazon: Connection attempt from FR. Press the link to respond. It feels like going in circles! Please assist me promptly to complete my order.
Reported by GetHuman-jacqom on Monday, January 25, 2021 9:09 AM

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