Amazon Customer Service Issues

I ordered an item from Amazon in September [redacted], opting for expedited delivery between the 12th and 14th. Despite being promised delivery by 10 pm on the 14th, the item did not arrive. Following up, I was informed the new delivery date was the 20th, with the option for a refund if it did not arrive by then. As a Prime member, I found the customer service experience subpar this time.

I have been attempting to resolve the issue with my missing University book "Analytical Mechanics" from Luna Books that Amazon claims was delivered on Wednesday, September 14. After contacting the vendor directly through Amazon's referral system and checking my Ring Video Camera for deliveries, I reached out to Amazon's Online Customer Service via chatbox, but I was just redirected back to the vendor without any further assistance. Despite providing my home landline number, I did not receive a callback. Subsequently, I contacted Amazon's Customer Service by phone and encountered difficulty in getting a resolution. The representative advised me to contact the vendor repeatedly, even though I had already done so. When I tried tracking the order through FedEx, the provided tracking number did not match my address. I purchased the book using Amazon gift cards from Publix Grocery, but I am unable to get a refund in cash. Amazon only offers credit for future purchases, which I am not interested in. I do not wish to provide my bank details for a refund, and I cannot reach a human agent to request a check refund or locate the missing book. The AI phone system at Amazon is limited, and the company is not taking responsibility for the issue. I am seeking assistance in resolving this matter promptly as it is affecting my studies in Physics. Please contact me at my landline number at [redacted] or via email at [redacted] Thank you for any help you can provide. Preston Piszel from Melbourne, FL.

I placed an order on July 31, [redacted], with order number [redacted]-[redacted], and made a payment of [redacted] Indian Rupees via BHIM UPI for a Havells priming hi-flow A-1 monoblock pump 0.75 KW/1.0 HP. On August 3, [redacted], the delivery person arrived with the order. However, upon inspection, I found an iron pipe inside the box instead of the pump. I requested a replacement and received a new order on August 6, [redacted], with order number [redacted]-[redacted], but the parcel size was incorrect. I recorded a video showing the issue and refused the delivery. Despite contacting Amazon, the carrier refused to accept the parcel. My account was closed multiple times, denying me a refund. I urge for a fair investigation and the reopening of my account. On August 19, [redacted], the return process was abruptly halted, leading to the permanent closure of my account. I seek assistance in resolving this matter promptly. Thank you.

I placed an order on July 31, [redacted], with order number [redacted]-[redacted]. I paid [redacted] rupees through BHIM UPI for a Havells Priming Hi-Flow A-1 Monoblock Pump 0.75 KW/1.0 HP. On August 3, when the delivery person arrived, I discovered a piece of iron pipe inside the box instead of the pump. I requested a replacement and received a very small parcel on August 6, [redacted], with replacement order number [redacted]-[redacted]. I refused the delivery as the parcel size didn't match. Despite contacting Amazon, the issue remains unresolved, and my account has been closed three times. I have evidence of the incidents and feel cheated. My earlier return request was withdrawn on August 19, and since then, my account has been closed, hampering any resolution. I seek help to track my refund and investigate the issue thoroughly, including the possibility of tampering by the delivery person. Your prompt assistance in this matter would be highly appreciated. Thank you.

I purchased 15 packages of Dense Blazing Star flower seeds from SeedsUP on July 21, [redacted]. Unfortunately, none of the seeds germinated after being planted, resembling grass seeds instead. Although SeedsUP initially agreed to refund the purchase, they are now requesting the seeds to be returned, which is not possible as they were already planted. If needed, I can send soil in return. I plan to dispute any additional charges on my credit card. It's worth noting that the item is no longer available on Amazon. I received a reminder to return the seeds to avoid being billed again despite the refund already being granted. I am seeking assistance in resolving this matter promptly. Thank you, A. Frost.

I ordered queen size sheets from this seller. The sheets were supposed to be Egyptian cotton, and the seller promised a "NO RISK PURCHASE [redacted]% SATISFACTION GUARANTEE." However, the sheets were shipped from India without prior notice and took almost 3 weeks to arrive. After trying them for one night, I found them uncomfortable and scratchy, so I initiated a return on 9/16. The seller first offered a 20-30% refund, then a 50% refund, or the option to return the sheets at my own cost without a refund if used. Feeling frustrated, I accepted the 50% refund, but was only refunded $18.43, not 50% of the $[redacted] I paid. I feel misled and dissatisfied with the seller's response to my return request, given their advertised guarantee.

Good Morning, On the night of September 15th, [redacted], I placed several orders including a Women's Clear Purse, Acrylic Clear Clutch Bag, Stadium Approved Crossbody Shoulder Evening Handbag with 2 Detachable Chains, Bellababy Wipe Warmer for Vehicle and Home Use, Baby Wet Wipes Dispenser and Diaper Wipe Warmer with Night Light, Temperature Display, No Need for Water and Sponge, Rubik's Cube - The Original 3x3 Cube 3D Puzzle Fidget Cube Stress Relief Fidget Toy Brain Teasers Travel Games for Adults and Kids Ages 8 and up, MAYPLUSS 16" Extra Large Gift Bag with Gift Card and White Tissue Paper - Baby Boy 3D Making Design, and Baby Handprint & Footprint Keepsake Photo Frame Kit - Personalize it with Bonus Stencil! Non-Toxic Clay, Wall/Table Wood Picture Frame. Despite being marked as delivered, I never received the packages. I am eager to receive my order, or if not possible, a refund would be greatly appreciated. It is disappointing to have spent money without receiving the items.

I have multiple email accounts and sometimes order from Amazon without paying attention to which email I am using. Can anyone help me identify any missing items from my orders? If not, I will have to contact my bank, which could be time-consuming. A manager or supervisor only needs to check the last 4 digits of the card used for payment to resolve this. I have had trouble with representatives in the past and they seemed to hang up on me. I apologize for any frustration this may cause. I hope to get this issue resolved without any further inconvenience.

I need to update the account information from my husband’s name to mine, along with transferring all the Kindle content. When I initially purchased my Kindle years ago, only my husband had a computer and email address. Over the years, I have bought Kindle books on this account using my credit card. As I'm changing my internet provider, I want to ensure I retain my content and retain access to ordering books directly for my Kindle. Unfortunately, my husband's phone, which was linked to the account, has been reset and is no longer in use. I am unable to access Amazon Kindle on my phone as I have a different number and email address. I am looking for a contact number reachable from Israel to speak with a representative who can assist with these changes. I have tried the current numbers I have, but they seem to be out of service. Thank you for your assistance. Susan G.

Yesterday, on Wednesday 09/21/22 at 8:05AM, I had a terrifying experience with an Amazon driver on 58th street in Tacoma. As I approached the intersection at Cushman Avenue, the Amazon delivery truck recklessly sped through without stopping, endangering my life. The presence of a parked vehicle near the intersection obstructed my view of cross-traffic, making the situation even more perilous. If I had proceeded a few seconds earlier, a collision would have been inevitable, potentially resulting in severe consequences due to the speed of the truck. I have taken a day to gather my thoughts and details to report this incident. I kindly request that Amazon reviews their delivery records and checks any onboard cameras to validate my account. It is crucial to address and rectify such dangerous behavior promptly to prevent any future accidents. I trust that Amazon, as a responsible company, will take appropriate action to ensure the safety of drivers and pedestrians in residential areas.

Hello Team, I recently ordered a helmet from your platform but was not satisfied with the quality, so I requested a return. However, nobody came to pick up the order before it was automatically cancelled within the delivery window. Today, someone came to collect it, but mentioned that a separate delivery vehicle would retrieve it. This has been my first disappointing experience with Amazon. I would appreciate your assistance with this matter. Thank you.

I was attempting to set up my Amazon Prime account and access the Prime Video service on my TV. I diligently followed all the provided instructions. However, during the process with an Amazon representative to help me, they assured me multiple times that there would be no charges, yet I discovered that nearly $[redacted].00 had been deducted from my account across six transactions. When I tried to seek assistance through the chat option, I was requested to provide more money and account details, which left me feeling frustrated. This experience has truly disappointed me, and I am incredibly upset with the customer service provided by the company.

Dear Team, I am writing to report that I did not receive an order that was marked as delivered last Wednesday. I waited to see if a neighbor mistakenly received it, but unfortunately, it seems like a recurring issue. Today's delivery was placed in our mailbox, and I had to personally bring it to the right recipient. The tracking information only shows it was delivered to Kelso, WA, which is far from my location in Woodland. I have attached a screenshot of the order for reference. Regarding the recent mix-ups, although mistakes can occur, it has happened multiple times this month. I have received a package intended for my neighbor before and had to retrieve another package from a nearby address. I urgently require a replacement for order #[redacted]-[redacted], including soup packets and rose water toner in shipment 1 of 3. The UPS tracking ID is 1Z0W2A[redacted]47. Thank you for addressing this matter promptly. I anticipate your assistance in resolving this issue. Best regards, Jeni Birkholz

I have a $45 Amazon gift card. When I placed an order, my account got suspended. After paying, I didn't receive my order number or tracking information. Despite multiple calls and disputes for the unknown charge, I received no help from Amazon customer service or supervisors. I ordered four items, totaling $44.25, with a gift card with a $45 balance, but my gift card balance now shows zero, and I have not received my items. I tried using GetHuman but didn't succeed. I suspect it might be a scam. I hope to get assistance with this issue.

I purchased a wedge pillow to assist with my post-surgery recovery, but unfortunately, the package arrived damaged and open, rendering the item unusable. I recently underwent shoulder surgery and had specifically intended to use the pillow for that purpose. Concerned about keeping the surgical area clean, I couldn't risk using the compromised product. Upon attempting to return it, I was informed that it was not eligible for return. As a loyal Amazon Prime customer, I rely on the service to prevent issues like this. There was no prior indication that the item couldn't be returned, and the extent of the damage was unexpected. I believe Amazon should offer the option to receive a credit for the item, if not a refund to my original payment method. Apologies, I am unable to continue typing due to the discomfort in my shoulder.

I have reached out to Amazon numerous times regarding my misplaced $[redacted] laptop. Despite providing video evidence from my security camera contradicting the delivery time shown in the tracking information, Amazon has been unhelpful and directed me to speak with the Freight Forwarder. I followed their advice and the Freight Forwarder confirmed not receiving the laptop. I have submitted all relevant documentation and video footage, but Amazon refuses to investigate the matter further. This issue has affected not only me but also 40 other customers in a similar predicament. The package was not delivered to the correct address and Amazon's insistence on the Freight Forwarder policy is confounding. I have shared visual evidence at the following links as I cannot upload them here. I believe foul play may be involved with the courier's knowledge of the Freight Forwarder policy. It appears Amazon is hesitant to proceed due to the involvement of the Freight Forwarder.

I placed an order for Alakananda Herbals Cardorium Plus Ayurvedic Syrup, 300ml from Punjab to Mumbai. I've been waiting since 21 September, and it's now 26 September. These medicines are essential for me, but the delivery person is nearby, yet refuses to deliver, insisting on coming back tomorrow. Despite being only 6 minutes away, he claims it's too far and won't deliver tonight, even though the delivery time is 9 pm. My tracking ID is [redacted]83, and I urgently need my medication today.

I've been attempting to log into my account for nearly 2 months now, only to encounter the same recurring error message stating that my submission is under review for information verification. Despite this, I have yet to receive any email confirming the completion of this process. The core of the problem lies in the fact that my late aunt, Judy H., utilized my Amazon account to make purchases prior to her passing on August 27, [redacted]. Her daughter, upon handling her affairs, incorrectly marked these transactions as fraudulent and reported them to the bank. Once the error was realized, the claim was retracted. However, due to the link between my account and these transactions, I find myself locked out of my Amazon account, unable to enjoy Amazon music or view content on Prime Video. It is crucial that this issue be swiftly addressed given the non-fraudulent nature of the purchases. I am in urgent need of assistance to regain access to my account. Thank you in advance for your attention to this matter.

I recently bought a chair from CANMOV and they're issuing me a refund. I informed them that my card was lost and replaced, so they mentioned the refund will be credited to my Amazon account. However, I received an email from Amazon indicating the refund would be sent to the old card. I'm confused about how and when I will receive my refund. Can anyone clarify this for me? Thanks.

Hello, I am Manoj Kumar from Bangalore. I am writing about the purchase order I made on August 28, [redacted]. The order number is [redacted]-[redacted] for an amount of 27,[redacted].00 rupees for a OnePlus Nord 2 5G mobile phone. The item I received was in poor condition with a damaged screen and several scratches. I contacted customer care for a replacement, but the delivery person did not respond satisfactorily despite multiple attempts to reach out. I have not received a proper response from customer service even after a month of follow-ups. I would like to return the item as I am no longer interested. Please assist me with this issue. Contact me at [redacted]. Thank you, Manoj Kumar G.