AEO false online advertising. Online sales*discounts not honoured on bill. Customer service said will cancel order BUT they didn.t

GetHuman-angarse's problema del servizio clienti con American Eagle Outfitters da agosto 2018

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The issue in GetHuman-angarse's own words
Cancel order due to substantial differences between online price and billed price. *First call to cancel was within approx ** min. Follow up call total time taken approx ** min between disconnect and on hold ... * issues*I am a first time online buyer and without resolution, I will not order again and will let others know about my unacceptable customer service***. Order was not cancelled*Friend placed order on my credit card with my approval*Order* ********** placed August **Order submitted without sale*promos not applied*Friend called to cancel within **-** min*Was told I had to call*I called and got disconnected several times and was on hold. Total time till I reached agent was approx ** min. *Was told order could not be cancelled.*Spoke to supervisor, Daniel employee * *******. He told me he would accept my friend's time as time as cancel order call. He assured me order would be cancelled.*Friend received email morning of August * stating order was going through.*I called and spoke to agents who were absolutely no help. Told me nothing could be done. Told me I could get **% off my next order.**Issue **Reason for order cancelled is that there is a substantial difference in what was selected to order and what I was billed for.*Total credit card bill $***.***On August *, I went to items on bill to see what prices were. The Total cost was $***.** including gst$***.** should have be**My bill should have been $***.***NOT $***.***PRICE DIFFERENCE $**.****CostSummary:**Raines graphic t-shirt style *****I was billed $**.***Online price **.****Camo tank style *****I was billed **.***Online price *.****Jacket style *****I was billed **.***Online sale **.****Boxer Briefs* Style *****I was billed **.***Online sale **.****Style *****I was billed **.***Online sale **.****Style *****I was billed **.***Online sale **.****Belt style *****Ordered * was billed for **I was billed **.***Online sale **.****This is a substantial price difference of $**.** **I request that AEO process a refund of $**.** plus additional compensation for this situation.
I am a first online customer.*Cancel order was initiated within approx ** min of order placed**Online prices substantially less than what I was billed
As order has been shipped, I am requesting a refund credit between the cost billed and costs listed online. Plus compensation for this situation
First time online customer*Expected "Customer Service" *I Asked how can we resolve this, was told cant be done*I will not order again and will encourage others NOT to order from AEO
Called customer service approx * times without resolution.*Spoke with supervisor the same evening of order. Assured order cancelled.*Also approx * online chats
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Come posso ottenere un rimborso per un ordine da American Eagle?Come posso cancellare il mio ordine American Eagle?Come posso seguire il mio ordine American Eagle?Come posso scambiare articoli che ho ordinato da American Eagle?
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American Eagle Outfitters

Customer Service cancel order
Problema del servizio clienti
Reported by GetHuman-angarse
ago 8º, 2018 - 4 anni fa
Fixed
Visto da 34 clienti finora
Problema simile a 121 altri
0 clienti che seguono questo
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Timeline

GetHuman-angarse ha iniziato a lavorare su questo problema
ago 8º, 2018 7:39pm
GetHuman-angarse ha condiviso questo problema con gli amici su Facebook
ago 8º, 2018 7:40pm
GetHuman-angarse ha indicato che il problema non è stato ancora risolto.
ago 8º, 2018 8:53pm
GetHuman-angarse ha indicato che il problema non è stato ancora risolto.
ago 8º, 2018 9:03pm
GetHuman-angarse ha indicato che il problema non è stato ancora risolto.
ago 9º, 2018 10:52pm
GetHuman-angarse ha indicato che il problema non è stato ancora risolto.
ago 9º, 2018 10:53pm
GetHuman-angarse ha indicato che il problema non è stato ancora risolto.
ago 11º, 2018 9:20pm
GetHuman-angarse ha indicato che il problema non è stato ancora risolto.
ago 12º, 2018 7:48pm