Before contacting them, items GetHuman-ktara may need:
Numero ordine, indirizzo e-mail, numero di telefono sul conto, indirizzo di casa e di fatturazione e nome sull'ordine
The issue in GetHuman-ktara's own words
I actually have two issues. One is that my order was suppose to arrive within *-* business days and it still has not arrived yet. I ordered black ripped skinny jeans in size *, crystal ice colored skinny jeans in size *, and a red shirt in size small. I would like it to be resolved by wanting to know what happened and why it was delayed and for it to finally arrive. My second problem is that I cannot log into my American Eagle account. I do not remember my password and when I try to reset my password and it says that the email was sent to me, I do not get it. This also effects my first issue because I cannot track my package because I cannot log into my account. I would like this to be resolved by being able to reset my email.
GetHuman-ktara did not yet indicate what American Eagle Outfitters should do to make this right.
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How GetHuman-ktara fixed the problem
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