To whom*this may concern,This has been my first experience with Hilton and unfortunatel...

GetHuman-pvournaz's customer service issue with American Express from September 2019

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The issue in GetHuman-pvournaz's own words
To whom*this may concern,This has been my first experience with Hilton and unfortunately I am extremely disappointed.* I opened a CC with Hilton and American Express with the notion that I would earn **K points upon the opening of the credit card and spending $**** with in the first two months.* It is my * year anniversary coming up in which I was going to use the points to stay at the Hilton village hotel in Waikiki.* I was just informed that I will receive*no points whatsoever... I am not qualified*for the package for a reason in which I was still not informed*of.* I planned to utilize Hilton for many future events for my private business*but I was completely cheated out of what I have earned.* I was dismissed by American Express and I am now appealing to Hilton in the hopes that this may be resolved.* I have spent hours trying to figure out what to do now that I have already purchased my airline tickets for my fiance and I.. and I no longer have the points required to stay at the location that I had promised her.* If there is anyone who could help me with this situation I would greatly appreciate it.* I just feel cheated and very undervalued as a customer.* I am never one to complain but it is just not right what happened.* Thank you for your time and I hope to hear a response soon.
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American Express

Customer service issue
Reported by GetHuman-pvournaz
Sep 9th, 2019 - a mon ago
I have an issue with American Express too
Not resolved
Seen by 1 customer so far
Similar issue to 2279 others
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GetHuman-pvournaz started working on this issue
Sep 9th 10:40pm