I am the owner and home person in my tree. I am also a contributor to a tree in which...

GetHuman-jgainnm's problema del servizio clienti con Ancestry.com da agosto 2022

Aiuto per il mio problema Ancestry.com
First: share to improve GetHuman-jgainnm's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jgainnm may need:
Nome del titolare del conto, indirizzo di fatturazione, indirizzo e-mail sull'account e data di nascita
The issue in GetHuman-jgainnm's own words
I am the owner and home person in my tree. I am also a contributor to a tree in which I do not appear. Yet, every time I open Ancestry, it is the the contributor tree and not my tree that appears in the 'Recently Modified' area. This is despite the fact the my tree is modified almost daily and the owner of the other tree has not signed in in month and I have not modified that tree in months. What is actually showing is the tree with more recent hints. I have found no way to change this except resetting the tree every time.

GetHuman-jgainnm did not yet indicate what Ancestry.com should do to make this right.

How GetHuman-jgainnm fixed the problem

We are waiting for GetHuman-jgainnm to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Ancestry.com customer problems.
Come faccio a riattivare il mio account Ancestry.com?Come posso recuperare il mio account Ancestry.com?Come posso cancellare il mio account Ancestry.com?
Do you have a customer issue as well?
We can help you get Ancestry.com's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Hai anche Ancestry.com problemi?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Ancestry.com

Problema del servizio clienti
Reported by GetHuman-jgainnm
ago 17º, 2022 - un mese fa
Not resolved
Visto finora da 1 cliente
Problema simile a 96 altri
0 clienti che seguono questo

Timeline

GetHuman-jgainnm ha iniziato a lavorare su questo problema
ago 17º 4:28pm