This is Pamela D. Simmons . I have an account with BB&T and I have a question to ask...

GetHuman1683147's customer service issue with BB&T Visa from December 2018

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The issue in GetHuman1683147's own words
This is Pamela D. Simmons . I have an account with BB&T and I have a question to ask .I've been calling the **** number and when I hit * and it asked me for my social security number so I put that in buy it want let me out my pin number in so the **** number is the number I've been calling since I've my account with y'all. And u can't check nothing at all not unless I push * and then it will let me . But. I don't understand why I've got to push *when I haven't been doing that . And also when I push * and I put all my information in it will say hit one or two so when I push two it saids ithat I've got ****.** in there and if that's true I need to know we're that came from if u can tell me . in which u guys proubley not a loud to and I understand that cause it's the rule . So I need to know about the ****.** and see if y'all change the regular way to a different way to check ur balance.... Thank u very much Pamela. D. Simmons
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BB&T Visa

Customer service issue
Reported by GetHuman1683147
Dec 6th, 2018 - a yr ago
I have an issue with BB&T Visa too
Not resolved
Seen by 7 customers so far
Similar issue to 17 others
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Timeline
GetHuman1683147 started working on this issue
Dec 6th, 2018 4:58am