I paid off my mortgage to B of A.**Then I received this:*Hi, STEVEN, correspondence rel...
GetHuman5405398's problema del servizio clienti con Bank of America da ottobre 2020
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I paid off my mortgage to B of A.**Then I received this:*Hi, STEVEN, correspondence related to your mortgage account is now available in Mobile and Online Banking.***Account:*ending in - ******I cannot access this correspondence because I cannot get into my online banking account.**I never saved my Online ID and Password as I hoped I wouldn't have to use the online banking account more than once. Sadly, I was wrong. **To get new Online ID and Password I supplied the last * digits of my account number and my SS number as requested but I STILL wasn't allowed access to my online banking account.**I have never experienced the amount of aggravation that I have with Bank of America's so-called "customer service."**I need access to this very important correspondence and documents . If you're not going to allow me to access it via online banking then send this material to me via "snail mail."
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