A few weeks ago I contacted capital one regarding interest fees. I was not charged inte...

GetHuman1606007's customer service issue with Capital One from November 2018

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The issue in GetHuman1606007's own words
A few weeks ago I contacted capital one regarding interest fees. I was not charged interest fees the first year of having my credit card so this was all new to me. However , I was told after the first year, the interest fees begin. Understandable, even though i wish i knew this prior to opening up a credit card. Anyhow , while speaking with the customer service agent I was told if I were to pay off the credit card amount in full , i would not be charged an interest fee. He also explained that the more I pay in payments the less the fee would be. So, I paid off my $*,*** credit card limit in one transaction yet I still some how owe $**.** in interest???? That’s absurd.
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Capital One

Customer service issue
Reported by GetHuman1606007
Nov 22nd, 2018 - 7 mons ago
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GetHuman1606007 started working on this issue
Nov 22nd, 2018 1:41pm