Dear Capital One,**I have been advised by one of your customer advisors to write you a...

GetHuman-furnissl's customer service issue with Capital One from April 2019

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Dear Capital One,**I have been advised by one of your customer advisors to write you a letter regarding paying of my remaining credit card balance. I have lost my credit card and tried to pay of my balance over the phone, however the advisor could not find my details on the sytem in order for me to pay it off. I have not been recieving letters from Capital One as I have moved properites and over the phone it was not possible for the adivsor to change my address.*I'm not too sure why the advisor said to write a letter and how this will enable me to pay my balance. I will state all my details below so I would apprecaite if you can call me or email me. However, if during the hours of *am-*pm please leave me a voicemail. *I want to pay off all my balanace in full and cancel my card ones this has been done. *Name : Alexander Lewis Furniss *D.O.B : ***********Previous Address : *** High Road, Chilwell, Nottingham, NG* *DL*New Address: ** Charlton Avenue. Long Eaton, Nottingham, NG** *BX*Email: *****@***.com*New Phone Number: *************I have attached an email that I have received regarding my account - Account number ends in **** and that is the only card details I ahve.**I look forward to hearing from you.**Kind regards,**Alexander Furniss
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Capital One

Customer service issue
Reported by GetHuman-furnissl
Apr 18th, 2019 - 2 mons ago
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Card Number
Name of Account Holder
Numero di telefono
Email on Account
Billing Address
Social Security
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GetHuman-furnissl started working on this issue
Apr 18th 6:43pm
GetHuman-furnissl confirmed the issue is fixed. Hooray!
Apr 19th 6:54pm
GetHuman-furnissl confirmed the issue is fixed. Hooray!
Apr 19th 6:55pm
GetHuman-furnissl confirmed the issue is fixed. Hooray!
Apr 19th 6:55pm