Thank you for your note on ********* regarding the unauthorized transactions charged to...

GetHuman2787942's customer service issue with Capital One from April 2019

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The issue in GetHuman2787942's own words
Thank you for your note on ********* regarding the unauthorized transactions charged to my account ending in ****. In your note, you are crediting * of the unauthorized charges we discussed, but you are missing the charge made on: ********* basilplay.com*$**.***Best regards,**Fernando Duran**Capital One email*--------------------------------------------------------*FERNANDO DURAN,**You recently contacted us to let us know unauthorized transactions were charged to your account ending in ****.**Because of this, we***Shut down your card and issued you a new one—you should receive it soon***Are crediting * transactions, totaling $***.** back to your account*Date*Merchant* Amount********basilplay.com*$**.**********basilplay.com*$**.***********basilplay.com*$**.***********basilplay.com*$**.***There’s no need to worry.*You aren’t responsible for unauthorized charges thanks to $* Fraud Liability.*One Last Thing*We’ll keep investigating your case until it’s resolved. If we need more info, we’ll let you know. Also, within the next * weeks, you’ll receive a letter recapping the details of your case. In the meantime, keep a close eye on your account and contact us if anything doesn’t look right.**Thanks for being a Capital One* customer.
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Capital One

Customer service issue
Reported by GetHuman2787942
Apr 22nd, 2019 - 6 mons ago
I have an issue with Capital One too
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Timeline
GetHuman2787942 started working on this issue
Apr 22nd 12:50pm