Trying to follow up on this offer sent twice to me by email:***"BETTER TOGETHER: Earn...

GetHuman-dhoekema's customer service issue with Citibank from May 2019

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The issue in GetHuman-dhoekema's own words
Trying to follow up on this offer sent twice to me by email:***"BETTER TOGETHER: Earn *.*% more cash back with this exclusive offer through *******"**I clicked on the "apply now" link, entered my country and SSN, and then waited while "application is loading." And waited and waited. After ** minutes the system timed me out.**I tried this about * or * times when I first received this offer in March without success. I phoned Citibank customer service but was told "Sorry, we cannot access those offers or help you with them* there must be a software problem so please try later."**I received the same offer on May ** so I tried again, yesterday and today. * attempts brought the very same result: hung up on "application is loading" page, then a time-out. Moreover, the "contact us" link on the main page from my Citibank accounts is not working.**Please help! Name: David A Hoekema*Email on the account: *****@***.com*(but I'd prefer a reply to this address instead)*Citibank credit card number XXXX XXXX XXXX ****
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Citibank

Customer service issue
Reported by GetHuman-dhoekema
May 24th, 2019 - 5 mons ago
I have an issue with Citibank too
Not resolved
Seen by 7 customers so far
Similar issue to 2944 others
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Timeline
GetHuman-dhoekema started working on this issue
May 24th 5:01pm