Citibank Customer Service Issues

Archive 4

The following are issues that customers reported to GetHuman about Citibank customer service, archive #4. It includes a selection of 20 issue(s) reported May 22, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Yesterday, while checking our Credit Karma account, I noticed that our Citi Advantage card account was closed due to inactivity. We had this card for 15 years and always made timely payments. I contacted Customer Service, but they were unhelpful. This situation is confusing as we weren't informed about any issues. Please assist in reinstating my account as this closure has lowered my credit score by 17 points, causing a double setback. Thank you.
Reported by GetHuman2965285 on Rabu, 22 Mei 2019 pukul 14.40
Subject: Issue with Online Bill Payment On April 28/29, [redacted], I received a message stating that my Online Bill Payment account had been removed without my authorization or prior notification. As a result, I have been unable to re-add the payment account successfully. Although I was able to set up automatic payments over the phone, there seems to be a blockage preventing me from adding the account online. I would like to have my Online Bill Payment account reinstated so I can make payments at my convenience. In the future, I request that you inform me before making any significant changes to my account. Thank you, David L. Email: [redacted]
Reported by GetHuman2967519 on Rabu, 22 Mei 2019 pukul 21.16
I am inquiring about the offer I received via email, which reads: "BETTER TOGETHER: Earn 0.5% more cash back with this exclusive offer through 1/31/21." When trying to apply through the provided link, I encountered repeated issues. After entering my information, the application continuously loaded, eventually timing out after ten minutes. Despite contacting Citibank's customer service, they were unable to assist due to a supposed software problem. I attempted to apply on various occasions since March, facing the same loading and timeout problems. After receiving the offer again in May, I tried once more but encountered the same issue. Additionally, the "contact us" link within my Citibank account was unresponsive. I seek assistance with this matter. Email replies to [redacted] are preferred. Thank you. David A. Hoekema
Reported by GetHuman-dhoekema on Jumaat, 24 Mei 2019 pukul 17.01
Hello, while in Bali, I encountered an issue at the ATM. After withdrawing money, the machine dispensed $[redacted].90 AUD but failed to return my card. Despite some attempts to block the card through the app later, it was not showing. Upon inspection, I found four unauthorized withdrawals totaling $[redacted] on the card. I seek guidance on how to proceed with reclaiming these funds.
Reported by GetHuman3057351 on Ahad, 9 Jun 2019 pukul 09.56
Subject: Request for Update on Void Transaction Refund Hello Customer Service Team, I hope this message finds you well. I am writing to inquire about a recent transaction matter on my Citi bank credit card. On June 21, [redacted], at 2:36 pm, I had two transactions. The first was for 30 AED, which was voided by the merchant. I have attached the receipt for your reference. The second transaction of 13 AED was successful. I am seeking clarification on when the 30 AED, voided transaction amount, will be refunded back to my account. Your prompt response on this matter would be greatly appreciated. Thank you for your attention. Best regards, Suraj J. Bharakhda Dubai, U.A.E.
Reported by GetHuman3137816 on Isnin, 24 Jun 2019 pukul 13.53
I'm experiencing issues with incoming deposits not being accepted. I believe I've set up direct deposit. Please assist me in resolving this problem promptly. Kindly approve all direct deposits coming from Ingreso Cybernetico, as that is my workplace. I usually receive multiple daily deposits, and sometimes the total could exceed one million dollars monthly. I've faced similar problems with other banks, but I acknowledge the substantial monthly amounts. For any clarifications, feel free to contact me via text message at [redacted]. Kindly let me know if further information is required.
Reported by GetHuman3189782 on Rabu, 3 Julai 2019 pukul 16.34
I received a Citibank award card from Amazon. However, I never received the physical card. The last 4 numbers I know of were [redacted], which I believe was changed to [redacted]. After a frustrating 2.5 hours on the phone with 6 different customer service representatives who seemed unaware of the situation, I was told my card was sent to the wrong address and the number was changed to [redacted]. I am trying to pay off the balance, but no one will provide me with the card number. I need assistance from an English-speaking representative to resolve this issue so I can pay off the card and potentially cancel it. My name is James T., located at [redacted] Merrimac Trail 12C, Williamsburg, VA [redacted], and my mother's maiden name is Green. I have provided this information to every person I spoke with. Please help me retrieve my card number so I can settle the payment.
Reported by GetHuman3221134 on Selasa, 9 Julai 2019 pukul 20.31
Over the weekend, I discovered a virus on my phone and connected it to my computer to sync it. I found a deposited check in my account that I did not authorize, with my name signed on it. It seems like my computer might have been hacked while my phone was connected. I lack antivirus or a firewall on my computer at the moment. I have a direct deposit scheduled tonight, and I cannot have $[redacted] deducted from my account. I am seeking advice on how to address this situation and remove the unauthorized check from my account. Your assistance would be greatly appreciated as I am unsure of what steps to take.
Reported by GetHuman3346181 on Rabu, 31 Julai 2019 pukul 23.02
I am in need of the fax number for the Payment Research Department. I called yesterday and was provided the number [redacted], but there was no answer. I was disputing the balance owed on my closed account and was requested to send my bank statements. I am extremely frustrated with having to contact Citibank multiple times to get this issue resolved. My account was closed, and I have not received any statements via email as claimed. I have been misled numerous times and am relieved that I closed my account with Citibank. I want to address this issue caused by your team and request a refund for the balance I supposedly owe, as I believe it to be incorrect.
Reported by GetHuman3350040 on Khamis, 1 Ogos 2019 pukul 16.06
I recently applied for a credit card from Tractor Supply Co. and was granted a $[redacted] limit. Unfortunately, before I could retrieve my card number, the session timed out. Despite my attempts to reach out with my card information that ended in [redacted], I was informed via email that both applications were canceled due to applying twice. The reference number provided in the email was [redacted][redacted]. I would greatly appreciate your assistance in reactivating my initial card or guidance on how to reapply. Thank you for your help. Sincerely, Rickey C.
Reported by GetHuman-chtrs on Rabu, 7 Ogos 2019 pukul 10.55
My name is Harshil and I applied for a Citibank credit card through an online promotion that offered 0% APR on purchases and balance transfers for a year. Initially, I used the card responsibly by making full payments. However, when I attempted to take advantage of the 0% APR, I was mistakenly charged interest. After contacting customer care, they acknowledged the error, corrected it, and assured me that I would not incur interest for the next 13 months. Unfortunately, the following month, interest was charged again, despite assurances it wouldn't happen. Frustrated with the inconsistency, I decided to close my account. This experience highlighted the poor customer service I encountered, making me question its impact on my credit score. The lack of accountability and broken promises from the customer service representatives left me dissatisfied. I hope Citibank's management addresses these issues to prevent similar frustrations for other customers in the future.
Reported by GetHuman3448709 on Isnin, 19 Ogos 2019 pukul 16.16
Hello, I am Quincy L. Moore. I recently opened a checking account with your bank [redacted] and a savings account with the number [redacted]. Unfortunately, both accounts have been blocked because YOLO could not verify my home address. I have provided all necessary documentation, including a Wells Fargo bank statement with my name and address, to verify my identity. I had a deposit of $2,[redacted].00 that was supposed to be transferred to my savings account but has not been processed. I urge YOLO to remove the blocks from my accounts promptly to avoid further action. I expect a response within 24 hours as I have evidence that all required documents were sent. Thank you for your attention to this matter. Quincy M.
Reported by GetHuman-moorequi on Jumaat, 6 September 2019 pukul 10.33
I received merchandise from Sears Parts Direct in July that I did not want. I returned the items to Sears on 08/13/[redacted] via UPS. The charge remains on my latest Sears Mastercard statement with added penalty and interest. I consider this a disputed charge as I never intended to keep the items, returned them promptly, and was expecting a credit within 7-10 business days. It has been over two weeks since the return, and I have not received the credit. I refuse to pay this charge or any associated fees. Due to the frustration of not being able to reach a service representative after 45 minutes of trying, I have decided to cancel my card to avoid further aggravation.
Reported by GetHuman-tjforish on Jumaat, 6 September 2019 pukul 18.32
This matter is complex, involving my Optimum account. Despite never authorizing my estranged spouse access, Optimum allowed him to pay bills, resulting in a $[redacted] credit for a $58 bill. Unfortunately, Citi then charged my account $[redacted] twice, leading to it being blocked. My address is now flagged as abandoned, though I never consented to account access or shared my credentials. I facilitated his green card despite his criminal record, and now, after 9 weeks without services, I'm being penalized. I've repeatedly asked for resolution to the tampering on my account.
Reported by GetHuman3556004 on Ahad, 8 September 2019 pukul 23.43
In July, I started an online application for a bank account with Citibank but decided not to proceed. I received emails prompting me to continue, which I disregarded. Despite not funding the account, I then got a credit card from Citibank via FedEx. I have no intention of activating it. My request is to have the account linked to the online application deleted.
Reported by GetHuman3559383 on Isnin, 9 September 2019 pukul 16.39
I have been in communication with Costco and Citibank via phone regarding a policy dispute. Costco and Citibank were initially helpful with resolving the issue related to a trip to Israel for my wife, her two sisters, and myself, which was paid for in three installments since January on my card through Push Pay for Faith Center Israel Trip. Despite assurances from Citibank that we were eligible for travel benefits including the 3% discount and travel insurance, I later discovered they had changed their decision. I am willing to provide any necessary information about the trip and payments. Please contact me via email or phone at Home [redacted], Cell [redacted].
Reported by GetHuman3597788 on Isnin, 16 September 2019 pukul 16.53
I was informed that the procedure I underwent was not a rebranded substance, as it was represented to me as a different substance from one that had been removed from the market due to severe permanent effects. The product I received, Bellafill, was said to last over five years and is allegedly a rebranded form of Artifill. I paid $[redacted] to secure a discounted rate, which is typically closer to $[redacted], only to discover afterwards that the information provided was inaccurate. I accompanied a friend to the appointment. Currently, I am dealing with encephalitis, a brain infection, and have recently undergone surgery for a severe abscess that required a cadaver bone implant from my upper jaw to my TMJ. Specialist Dr. Clement Quqish performed a 2.5-hour emergency surgery following a referral by Dr. Paige Woods. Due to my condition, including the effects of encephalitis, I request to cancel the charge based on my inability to think clearly or make reasoned decisions at that time. I cite Buyer's Remorse as a legal reason for cancellation. Kindly contact me at [redacted]. I am experiencing fever and nausea, confined to bed. As a 70-year-old cancer patient with a compromised immune system, I appreciate your understanding. Thank you. - S. W.
Reported by GetHuman3669658 on Ahad, 29 September 2019 pukul 06.41
I submitted an application for a Government travel card around August 28, [redacted]. However, I have not received the card or any communication from Citibank. On October 2, [redacted], I was notified that I needed to complete my application. Unfortunately, I am unable to log in because a username and password were never provided to me. Despite all the correct information filled out in the application links, the submit button is not clickable. The email associated with the account is [redacted]
Reported by GetHuman3698281 on Khamis, 3 Oktober 2019 pukul 18.37
I submitted an application for a government travel card in August, but I have not received a username or password. Despite waiting for over a month, I recently learned that my application was never processed. When attempting to log in to Citibank, my email is not recognized. The submit button is also inactive when trying to apply again. The system seems to have retained all my information correctly, making it impossible to reapply. The email I used for the account is [redacted]
Reported by GetHuman3698281 on Khamis, 3 Oktober 2019 pukul 18.49
I unintentionally subscribed to TransUnion for FICO details and was charged unknowingly. I am seeking assistance to dispute the charges and prevent any future ones. The email associated with the account is [redacted], and the card ending is [redacted]. The account is under Gulbadan Habibi, born on 01/27/[redacted], residing at 9 Spruce Hills Ct, Hamburg, New Jersey, [redacted].
Reported by GetHuman-ghabibi on Ahad, 6 Oktober 2019 pukul 07.24

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