I have used Love Loft card once in *****. I paid the bill ****th and was charged $** la...

GetHuman-mirskyd's problema del servizio clienti con Comenity Bank da dicembre 2018

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The issue in GetHuman-mirskyd's own words
I have used Love Loft card once in *****. I paid the bill ****th and was charged $** late fee. I called to request a waiver since it happened for the first time. The waiver was $** and I owed $**. I called and asked to withdraw these $** but the account number was data entered incorrectly, and instead of calling before the deadline, I received the statement with additional $** late fee. Trying to explain that I did never refuse to pay and instead asked over the phone to withdraw the money, got punished again. I paid $** and requested to close my card. *I keep getting statements with late fee that now has reached $** more than the only purchase I paid for.*How is that possible to be punished so unfairly for something that is not your fault. I am requesting the investigation of this matter.*Thank you in advance,*Diana Mirsky

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Comenity Bank

Problema del servizio clienti
Reported by GetHuman-mirskyd
dic 21º, 2018 - 3 anni fa
Not resolved
Visto da 107 clienti finora
Problema simile a 834 altri
0 clienti che seguono questo

Timeline

GetHuman-mirskyd ha iniziato a lavorare su questo problema
dic 21º, 2018 3:47pm