Before contacting them, items GetHuman2531746 may need:
Numero di conto bancario, numero di previdenza sociale, indirizzo di casa, nome del titolare del conto, numero di telefono ed e-mail sul conto
The issue in GetHuman2531746's own words
I had to call Victoria Secret Customer Care due to an authorization issue with my card. The rep told me I would need to speak with a Comenity Bank rep to push the transaction through. I had the pleasure of speaking with Thane. He explained that I had been sent a new card that needed to be authorized, which had caused the issue.* He then offered to call Customer Care directly to explain they would be the ones to push the transaction through. He got back on the line and said everything was taken care of. He went above and beyond to handle this issue without bad mouthing the other rep that gave incorrect information. He was courteous and sincere in helping me. This is the kind of person you want representing your company. Please make sure Thane is recognized for being the amazing person he is!***Thank you,**Sonia Silvestre
GetHuman2531746 did not yet indicate what Comenity Bank should do to make this right.
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