I had to call Victoria Secret Customer Care due to an authorization issue with my card...

GetHuman2531746's problema del servizio clienti con Comenity Bank da marzo 2019

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The issue in GetHuman2531746's own words
I had to call Victoria Secret Customer Care due to an authorization issue with my card. The rep told me I would need to speak with a Comenity Bank rep to push the transaction through. I had the pleasure of speaking with Thane. He explained that I had been sent a new card that needed to be authorized, which had caused the issue.* He then offered to call Customer Care directly to explain they would be the ones to push the transaction through. He got back on the line and said everything was taken care of. He went above and beyond to handle this issue without bad mouthing the other rep that gave incorrect information. He was courteous and sincere in helping me. This is the kind of person you want representing your company. Please make sure Thane is recognized for being the amazing person he is!***Thank you,**Sonia Silvestre

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Comenity Bank

Problema del servizio clienti
Reported by GetHuman2531746
mar 17º, 2019 - 3 anni fa
Not resolved
Visto da 50 clienti finora
Problema simile a 1448 altri
0 clienti che seguono questo

Timeline

GetHuman2531746 ha iniziato a lavorare su questo problema
mar 17º, 2019 12:56am