I would like to write a review of our customer service from GetHuman but am unable to f...

GetHuman-gibrown's problema del servizio clienti con Electronic Arts da gennaio 2020

Aiuto per il mio problema Electronic Arts
The issue in GetHuman-gibrown's own words
I would like to write a review of our customer service from GetHuman but am unable to find the place to enter the review, so here goes!**My wife and I are pleased with the great service we got from GetHuman to fix her problem with Pogo.**We found the "contact us" box at the bottom of the page and clicked it.**We requested a call back to explain our problem to a human voice.**We waited about two hours for a call back and finally got one from a tech in India! He was knowledgable about our problem and walked us through a solution. Our problem disappeared and we were once again able to play Pogo.**A short review of our problem:*Electronic Arts made some changes to its "classic" Pogo game that introduced and extension called "early access" to our log in. That extension blacked out out screen and made it impossible to advance to the next stage of the log in.**The solution was to change our user name to our email address. It had been a private name created by us. We weren't informed by EA that this needed to be done. Our password did not have to be changed.**Once we changed our user name and was then able to log in we were told to click on the "cactus" icon on the right of the screen.**After clicking on that cactus we got the question "Would you like to revert to classic Pogo?"**We clicked on "yes" and were in!**The tech also had us change our browser from Safari to Google Chrome. That resulted in a faster speed of operation.**Thank yiou again to GetHuman for its assistance!

GetHuman-gibrown did not yet indicate what Electronic Arts should do to make this right.

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Electronic Arts

Problema del servizio clienti
Reported by GetHuman-gibrown
gen 16º, 2020 - 3 anni fa
Fixed
Visto da 16 clienti finora
Problema simile a 3393 altri
0 clienti che seguono questo
Items needed
Email sull'account
Nome utente
Parola d'ordine
Nome del gioco
consolle
Tipo di versione
Nome dell'intestatario del conto

Timeline

GetHuman-gibrown ha iniziato a lavorare su questo problema
gen 16º, 2020 2:17am
GetHuman-gibrown ha confermato che il problema è stato risolto. Evviva!
gen 16º, 2020 9:31am