I am trying to reset my password because I've been told it's incorrect or has expired...

GetHuman-charzbei's problema del servizio clienti con Electronic Arts da gennaio 2020

Aiuto per il mio problema Electronic Arts
The issue in GetHuman-charzbei's own words
I am trying to reset my password because I've been told it's incorrect or has expired. After giving my email address I have waited several days but have received no emails about what I can do. The same has occurred when trying to get help from the ea website. It doesn't seem to be an issue with the email address itself as I have received confirmation links from elsewhere, but could you please send a copy of the response to *****@***.com just in case.

GetHuman-charzbei did not yet indicate what Electronic Arts should do to make this right.

How GetHuman-charzbei fixed the problem
Contacted ea's online chat. Despite it saying a ** minute wait, it only took about * to get through. I think I was talking to a bot in the beginning but then it seemed to switch to a person. Followed through with the steps. Tbeu deactivated and reactivated my account and I was able to receive the reset emails. They talked me through to set up * step verification and everything works fine now. Overall the process took about **-** minutes just because of the first guys response times but things got sorted and there haven't been any more issues.
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Electronic Arts

Problema del servizio clienti
Reported by GetHuman-charzbei
gen 26º, 2020 - 3 anni fa
Fixed
GetHuman-charzbei shared how to fix
Visto da 11 clienti finora
Problema simile a 3490 altri
0 clienti che seguono questo
Items needed
Email sull'account
Nome utente
Parola d'ordine
Nome del gioco
consolle
Tipo di versione
Nome dell'intestatario del conto

Timeline

GetHuman-charzbei ha iniziato a lavorare su questo problema
gen 26º, 2020 4:50pm
GetHuman-charzbei ha confermato che il problema è stato risolto. Evviva!
gen 27º, 2020 5:41am