Purchased V*** scanner, but after limited use it malfunctioned. Contacted support* re...

GetHuman-mschmelz's problema del servizio clienti con Epson da gennaio 2021

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The issue in GetHuman-mschmelz's own words
Purchased V*** scanner, but after limited use it malfunctioned. Contacted support* replacement unit shipped and received quickly. Original is ready to return. I was told that Epson would pay for return, but there is no Return Authorization in the package with the replacement scanner, neither in the box nor in the shipping document envelope on the side. Do not have contact number but the original scanner (V***) is LTYW****** and the replacement unit is LTYW******, received on *********. Your shipment date was *********. William Schmelzer, **** E Songbird Lane, San Antonio TX *****, email: *****@***.com, phone: ***-***-****, cell: ***-***-****. Attempted contact on ******* but you are closed due to Covid. Request instructions ASAP to avoid trouble with *-day return policy. If you are to pay return freight please email RA as soon as possible - the box is taking up space in my little office!

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Epson

Problema del servizio clienti
Reported by GetHuman-mschmelz
gen 30º, 2021 - un anno fa
Fixed
Visto da 19 clienti finora
Problema simile a 836 altri
0 clienti che seguono questo
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Timeline

GetHuman-mschmelz ha iniziato a lavorare su questo problema
gen 30º, 2021 7:33pm
GetHuman-mschmelz ha confermato che il problema è stato risolto. Evviva!
feb 1º, 2021 5:31pm