Expedia Customer Service Issues

We've encountered issues when trying to adjust room assignments and rates, but we can't save the changes. Additionally, the system or extranet is altering the room rates automatically. We've lost access to saving changes, and it seems our access has been blocked. We kindly request Expedia to assist us with the following: - Restore our previous access so we can make room assignment and rate adjustments without difficulty. Please reinstate our access and reestablish the "save" function that was previously removed by the system. - Investigate why the system is lowering the room rates that we've set. Please correct this issue and restore normal operations. Thank you. Dewi-GSM

I had a booking for July 18, [redacted], but due to circumstances, I received a $[redacted] voucher from the hotel. However, the voucher was not used during the subsequent booking made by the hotel using their corporate card. They only paid for one night instead of the originally booked two nights. I have been in contact with them for a year now, trying to figure out how to use the $[redacted] voucher towards my current booking for two or three nights. The voucher was never redeemed, does not have an itinerary number, and is still showing in my account as "$[redacted] coupon." I hope to resolve this issue soon and use the credit that was rightfully given to me.

I reserved a room at the Tru by Hilton hotel in Gilbert, AZ from May 27th to May 3rd. The air conditioning unit in our room was extremely loud on the first night, waking us up at midnight. The front desk staff confirmed the noise and offered to move us to another room or turn off the A/C – we opted to turn it off and sleep without it. They mentioned providing a discount and had maintenance repair it the next day. Upon checkout, the desk clerk named Michael informed me that we would receive Thursday night free as compensation, but I needed to contact Expedia for the refund since I booked through them. Michael was very helpful.

I arrived at the motel with my daughter at 3:30 A.M. and was checked in around 4:00. After settling into our room and falling asleep due to a long drive, we were informed of a water leak issue. Despite being asked to change rooms, we were too exhausted. The front office scheduled a room switch for 8 in the morning which we agreed to before going back to sleep. We were then woken at 7 A.M., told to leave the room due to the recurring leak, and informed that all rooms were full. We were advised to seek a refund through the Expedia app due to the inconvenience caused by the lack of sleep. Sincerely, A.C. Blockburger ([redacted]) [redacted]

Hello, I had a reservation last month that was not honored by Enterprise at the counter. They claimed a last-minute change prevented them from fulfilling it. Expedia also confirmed this issue, forcing me to take an Uber to my destination, costing me money. I faced inconvenience as I had responsibilities to attend to without a vehicle. I have contacted Enterprise via email with Reference Number: [redacted]. Please assist in resolving this matter promptly by coordinating with them or guiding me on the correct steps. Otherwise, I will have to escalate this. I am requesting a refund for all my transportation expenses. The customer service experience was very poor, and the whole situation was upsetting. Thank you. Enterprise Location: Atlanta (Hartsfield-Jackson Atlanta Intl.) Car Type: Midsize Reservation dates: Apr 17, [redacted] - Apr 19, [redacted] Itinerary #: [redacted][redacted] Confirmation Number: [redacted]

We are planning to attend a funeral in Georgia on May 12th, which is an 8-hour drive from our home in North Carolina. Today, I attempted to fill up on gas but encountered shortages at many stations due to the high demand. The few stations that still have fuel are incredibly crowded, making it hard to access. The fuel situation in Georgia is no better and the scarcity is concerning. Given the current fuel shortages, my wife and I are hesitant about making the trip. The situation is expected to deteriorate before the pipeline is back online over the weekend, and refilling stations will require time to replenish their supply. We are worried about the potential challenges of finding fuel along the way and the risk of being stranded. Our reservation number is: [redacted][redacted].

Subject: Modification Request for Itinerary #[redacted][redacted] at Brown's Downtown Hotel Lisbon Dear Expedia Customer Service, I am writing to request a modification to our existing hotel reservation at Brown's Downtown Hotel Lisbon, itinerary #[redacted][redacted], originally planned for [redacted]. Given the ongoing impact of Covid-19, our reservation has been automatically extended until December [redacted]. Following the recent advisory from the Centers for Disease Control and Prevention (CDC) regarding the high Covid-19 levels in Portugal (Level 4), indicating that travel to Portugal should be avoided, even for fully vaccinated individuals due to the risk of COVID-19 variants, we would like to explore the possibility of converting our current booking into Expedia credit. This credit would then be utilized for a future trip to Hawaii. Thank you for your attention to this matter and your assistance in this request. Best regards, Lisa W.

I spent over 2 hours on the phone with an Expedia representative trying to use my airline credit. The new flight I want to book is cheaper, but Expedia insists I pay the price difference. I find it unreasonable. The whole process involved multiple long wait times, both to speak with a representative and then with their supervisor. I had to cancel my original flight due to a government travel ban. Expedia's customer service in handling this has been incredibly frustrating and I am disappointed with their approach.

Hello, I’m Katelyn. My husband and I had booked flights worth $[redacted] through Expedia for a trip from Orlando to Dublin in March [redacted], but the flights were canceled due to the beginning of Covid. We've tried to resolve this with Expedia, spending over 40 hours on hold and speaking to various representatives and supervisors. Expedia defers to the airline's policies, but Virgin Atlantic has offered us credit until [redacted] for any flight from Orlando to Dublin. However, Expedia is struggling to find a suitable replacement flight when we try to use the credit. It’s a challenge to reach someone at Expedia, and they say we have to use the credit on a specific discounted fare, but we were unaware of this fare when booking. We’re keen on rebooking the same flight for March 10-19, [redacted], or getting a refund. Thank you.

I reached out to Expedia on 5/8/21 to cancel a car rental booking for 5/23/22 in Tampa with confirmation number #J[redacted]. After receiving an email from Expedia on 5/9/22 confirming the cancellation and the $50 collision coverage credit on my card, I was surprised to get an email from Thrifty car rental reminding me of the upcoming reservation. I then contacted Thrifty, who informed me that the reservation had not been canceled by Expedia. I requested Thrifty to cancel it to free up the car for another customer due to the rental car shortage in Tampa. I have spent over 3 hours today trying to contact Expedia regarding the misleading email stating the reservation was canceled when it wasn't, and to request the $[redacted].00 refund back to my credit card or a travel voucher for future use. Unfortunately, I had to cancel the trip due to a medical emergency and I'm still under medical care. If a doctor's letter is necessary, kindly advise me on the process and where to send it.

I rented a car through Expedia with Dollar Rental Car, not realizing it was non-refundable. After Dollar agreed to cancel the rental, I was informed by Expedia that they couldn't do it. Despite Dollar's willingness to cancel, Expedia stated they had to follow the booking terms. After being disconnected from Expedia, I'm currently back on hold trying to cancel the rental. I just want to ensure the rental car is canceled. My Expedia itinerary is [redacted][redacted] and Dollar confirmation is J[redacted]9F2.

Itinerary #[redacted][redacted] Airline confirmation: ZGCXOQ, Emirates Last year, I booked a return flight from Bangkok to the UK through Expedia, but it was canceled due to Covid. Expedia issued a credit voucher for the flight ($[redacted].50), which I have been unable to use due to travel restrictions. Even though I requested a refund by clicking on the link provided in their email by the deadline, I have not received any confirmation. As an educator in Bangkok, with current quarantine rules and travel restrictions, redeeming the voucher or traveling on Emirates seems unfeasible. Emirates states they can refund the voucher through the booking agent, Expedia in this case. I have repeatedly tried contacting Expedia for assistance but have had no success. Your help in resolving this matter would be appreciated. Thank you. Regards, C. Hamilton

I initially booked a round trip flight from Pellston, MI to Jacksonville, FL for June 11th to June 15th. Due to changes, it needed to be adjusted to June 4th to June 8th. After speaking with an Expedia agent who mentioned a fee of $79 to change the flight dates and apply my previous payment to the new ticket, I was informed that the new booking has been canceled. Despite being given a different confirmation number during a virtual chat, it also appears to be invalid. I am seeking clarification on my current status for the round trip flight. I go by Bonnie Crandall and the confirmation numbers provided are GIDVNO and MBMPRL. The itinerary number is [redacted][redacted].

I made a reservation via Hotwire for a stay on 5/29/[redacted] and 5/30/[redacted] in Christiansburg, VA. I haven't received an email confirmation and cannot view the reservation on my Hotwire account. After contacting Hotwire, they couldn't locate my booking. I reached out to Days Inn in Christiansburg, VA, where the manager, Kevin, informed me that the reservation was made through Expedia. To resolve this, he suggested calling Expedia, and provided Days Inn's phone number, [redacted]. When contacting Expedia without the itinerary number, I couldn't get help due to the automated system not recognizing my reservation. I need assistance canceling this reservation.

Dear Bookings.com, I urgently need your assistance. I am the new owner of Maki-Saki Self Catering and Boutique Spa in Yzerfontein. The property was purchased from Mr. Johan Engelbrecht, and now I, Estelle Ciaglia, ID [redacted][redacted], am the owner. Although I received confirmation that the property was transferred to my account, I have not received help despite multiple emails. My account is inaccessible; I cannot make changes, advertise, or update information, which is impacting my business. I urgently request a human to call me to resolve this issue promptly. As a new user of your platform, I am unfamiliar and desperately need assistance. Please, can you help me? Thank you.

I booked a flight through Expedia for my graduation tonight. I didn't receive any confirmation after continuing the process. My name is Anthony S., and my phone number is [redacted]. The flight was supposed to leave around 4:37 PM on the 15th or 16th to Jacksonville. I need to make a change. Can you help me? Thank you.

Regarding Itinerary $[redacted][redacted] from Manchester, NH to Pittsburgh. The original schedule was perfect for me with a total travel time of 3 hours and 50 minutes. However, I received an email with significant time changes and long layovers on each leg of the trip: a 4.5-hour layover in Philadelphia on the way to Pittsburgh and a 3.25-hour layover in Charlotte on the return to Manchester. This is unacceptable. I have spent over 2.5 hours on hold with Expedia, which is also unacceptable. I would like a change in my reservation for the same days. Leave Manchester, NH on 7/26/21 at 8:15 A.M., change in Philadelphia for FLT #[redacted], and arrive in Pittsburgh at 12:11. Or leave Manchester, NH at 12:28, change in DCA, and arrive in Pittsburgh at 4:08. On my return, leave Pittsburgh at 11:20 on 8/3/21, change in Philadelphia, and arrive in Manchester, NH at 3:25 P.M. Or leave Pittsburgh at 1:45, change in Charlotte, and arrive in Manchester, NH at 6:35 P.M. If neither option is available, I request a complete refund as the changes were not made by me. I would like Expedia to handle this for me. Thank you. - Mary T. Morse

Upon my check-in at the Days Inn in Westminster, Maryland today around 11:40 AM on May 22, I encountered some concerning issues that I would like to address. After waiting for an hour for a clean room, I was disappointed to find the initial room I was assigned to be quite dirty, with stained furniture and stink bugs present. The general manager reassigned me to room [redacted], but this room was even dirtier, with evidence of hairs in the bathtub and cobwebs around the air conditioner. Despite my concerns, the general manager mentioned that a refund was not possible. I have documented the cleanliness issues with photos and am seeking a resolution to this matter promptly.

I have been struggling to cancel my hotel reservation for several days. I have been unsuccessful in doing so online and have been unable to connect with a representative via phone. I have noticed that my bank account was charged for the reservation at Ala Moana Hotel in Oahu, indicating that the booking still stands. Searching for the reservation using the itinerary number has been fruitless. Despite attempting to cancel with the hotel directly, the manager insisted that I must cancel through Expedia. I am eager to cancel this reservation and receive a refund. Your assistance in resolving this matter would be greatly appreciated.

I received a rejection for my hotel enrollment application. The reason given was that the demand in my market is currently too low to adequately support my business. Unfortunately, they mentioned that they would be happy to collaborate in the future once they see signs of recovery in my region. This is surprising as my hotel is in Saint Emilion, France, which attracts around 1 million tourists annually, and has limited available accommodations. I am seeking assistance to address this matter. Best regards, Isabelle G.