Facebook Customer Service Issues

I attempted to run a Facebook ad for Engraved Memories Plus that was initially approved but then shut down after three days. Upon resubmission and review request, it was rejected due to violating Advertising Policies related to weapons sales. Despite reviewing our posts and website products, I found no violations concerning ammunition or related items. I received a message from Facebook explaining the ad's shutdown, stating that promoting weapons sales is prohibited, including firearms, ammunition, and various other weapons. They specified that promoting interest groups related to these products is permissible as long as it does not lead to direct weapon sales. I'm seeking advice on how to address this issue and have the ad reinstated. Thank you for your assistance. - Randy

Hello, my name is Andrew. I require assistance with my Instagram account, with the username "amalakiddo," which has been mistakenly disabled due to allegations of pretending to be someone else. However, my account is a fan page with a clear label stating "Fan Page" for fan-related content. I have attempted to appeal following the on-screen instructions upon login but encountered issues. The appeal form requests the username or URL link for the account, "amalakiddo," but the system rejects it as incorrect. Later, I received another message stating my page was deleted for not following terms rather than the original claim of impersonation. I use this account for business purposes to promote music releases, events, news, etc. I seek help in restoring my account as there is valuable content that is not backed up. If needed, I can provide screenshots of the error messages. I assure you that I have always abided by the rules and did not intend to impersonate anyone.

My FaceBook account has been hacked. The Username of the account is Jordansoup florgisin, created on November 10th, [redacted]. The hacker changed the phone number associated with it to [redacted]. I am unsure how this breach occurred. The account is linked to several games, including Mlb tap sports [redacted] and [redacted], homescapes, rules of survival, garden scapes, and wordscapes. I only have around 10 friends, including my parents Michele Watson Adams and Mark Adams. The profile picture I uploaded in November [redacted] was changed recently. Any assistance in recovering the account would be greatly appreciated. Thank you, Jordan.

I have been trying for two full days and have sent multiple messages to get someone to look at my Facebook Marketplace account. I received a link that does not work. I purchase boost posts often, and I have done nothing to warrant my account being disabled. Name: Jeanette Parker Phone: [redacted] Facebook name: Jenn Joanne or Sock Lady Unique Gifts Email: [redacted] Message received: "Hi Jenn, I'm sorry you're having trouble with your Facebook ad account. It looks like you've contacted the incorrect team for this issue. Please fill out the form in the link provided so your request can be routed to the appropriate team." Link to form: www.facebook.com/help/contact/[redacted][redacted] If you're having general problems with Facebook ads, please visit the Advertiser Help Center at www.facebook.com/business/help. Thank you.

I came across the post marked as "Restricted." Facebook has been falsely flagging a woman's image of an enlarged vagina as if it was posted by me. There are three identical images posted on different dates that need to be removed promptly. I understand that mistakes can happen, but this situation is concerning. Someone named "Judy Yamamoto" has been accessing my account without permission and pretending to be me using my maiden name, "Pil Lee." This individual is impersonating me online. The impersonator or Facebook has threatened me to remove my "Grant Writer" profile. In response, I posted a picture to try to make a point. After my profile was unblocked, the image of the woman's vagina was enlarged by someone else. It seems like Facebook is inadvertently allowing harassment while someone is posing as myself, Pil Orbison, or a Facebook employee is attempting to take over my business by threatening me. When I attempted to address this issue on Facebook, the representative asked me for money, which appears to be fraudulent. If the three images of the enlarged vagina are not removed promptly, I will be forced to involve the District Attorney and the Police by taking legal action against this situation. Thank you for addressing this promptly.

I received an invitation from my manager to obtain administrative privileges. While on my personal Facebook account, I accessed my firm's page through the top menu. I can perform administrative tasks like changing settings and posting. However, when I click HOME to view the main feed with posts from our followers, it goes back to my personal feed. I don't have any other login details for a different firm account. Can I access my firm's feed through my personal account with administrative rights, or do I need a separate login? If yes, how can I do that? I need this information quickly. Thanks, Jill S. [redacted]

Hello, I need assistance in recovering my account. When attempting to log in, I receive the following message: "Review Recent Posts and Likes Hello Whitney, it appears that your account was involved in sending spam. We want to help you secure your account. Please ensure all recent likes and posts belong to you." However, upon clicking "Get Started," I encounter an error page. It has been around a month, and I am in dire need of help. I have exhausted all online options to reset or reclaim my account. My account email is [redacted] I have two-factor authentication set up through that email. I believe my phone number, [redacted], is only associated with the account I am trying to recover. I suspect my account was compromised, as I received emails in a foreign language when trying to access a linked account (Wish). Please assist me in regaining access to my account. I have lost all my photos and memories, and I am eager to retrieve them. Thank you, Whitney S.

Subject: Need Assistance with Ad Account Recovery Hello Facebook Ads Team, I'm Nina Francia, the owner of ad account #[redacted][redacted]. I've submitted another appeal with a new case ID #[redacted][redacted] for the mentioned ad account. Our team pays close attention to our creatives and ad copies to ensure compliance with Facebook Advertising policies. If there have been any policy changes post the publication of our ads, kindly notify us, and we will make the necessary adjustments promptly. The feedback received did not specify any particular violation, and we are confident in our compliance with Facebook Ads Policy. I am hopeful for swift actions toward restoring my ad account. Thank you and have a pleasant day. Warm regards, Niña Luz V. Francia

Good evening, I am Laura Betancur. You can find me on Facebook under the same name. I am the user and owner of the account [redacted] I am having trouble recovering my Facebook password. I have tried various options, such as approving the session on a computer or phone, but unfortunately, I have logged out from everywhere. Another option is to have the password sent to my email, but I no longer have access to that email. I filled out the last option, which was photo verification with certain information, and I did so several times yesterday and again today. I find it disrespectful that Facebook, despite being a large company, falls short in providing customer service lines. I have submitted my request and am awaiting a response. THANK YOU. I look forward to a reply.

Hello, I am seeking clarification as to why my Instagram account suddenly disappeared. I suspect it was hacked, but I received a message from Instagram stating it was disabled due to something I supposedly did wrong, which I did not. Although they mentioned providing details, I have yet to receive them. On another note, I inadvertently created a business account on Facebook linked to my Instagram, which I now wish to cancel but am unable to. I wonder if this is connected to the disappearance of my Instagram profile. I maintain my innocence and believe my account removal was unwarranted. I feel that Instagram/Facebook has unjustly taken away my personal property without a proper explanation. My Instagram handle was ig_Oliver_author. Could you kindly assist in reinstating my account or shedding light on this situation? Thank you, Ian Oliver - children's author

Hello Instagram, I am writing to appeal the recent disabling of my account, Hoodflghts, for multiple violations of community guidelines. I am seeking the reactivation of my account as I believe there has been a mistake. The content I share is for educational purposes and to provide coverage as an amateur news page, without the intent to influence or incite emotions. My goal is to educate people about events beyond mainstream media coverage and to share humorous memes. I believe there was a misunderstanding during the reporting process, resulting in the accidental removal of my account. I urge Instagram to review this situation and prevent similar occurrences in the future. I post memes to entertain my audience and not to promote harm or violence. Any removed posts were not intended to encourage threats or violence. I have tried to address these issues through your review process, but there seems to be a disconnect in understanding the purpose of my content. I kindly request the swift recovery of my account so I can continue sharing informative updates and engaging with my followers. Thank you for your attention to this matter. Sincerely, Hoodflghts

I encountered an issue when attempting to log into Facebook. A message informed me that my account had been disabled for violating section 3.1. I am perplexed as I am certain I have not violated any regulations. Another account under the name Jax Tate Teller was disabled without cause a few months ago. Despite my efforts to reach out to Facebook, I have been unsuccessful due to reduced staff amid the pandemic. Both accounts are crucial to my business activities, and I rely on Facebook for work opportunities. I am requesting Facebook to promptly reactivate both accounts. They are registered with my nicknames, for which I do not possess identification. The Tate Dusty account recently underwent a name change; previously, it was under my real name Maz Tyson, for which I have a license.

My account was unexpectedly disabled without any warning or explanation. I have been using this account for more than a decade and rely on it for my business website, as well as to store important memories, contacts, and conversations. I am requesting that my account be reinstated promptly with a clear explanation for its deactivation. If the account cannot be reactivated, I ask for all my data including pictures, comments, messages, contacts, and groups to be sent to me in a file. I expect a professional response detailing the reasons for the account disabling, as I am prepared to take legal action against Facebook for what I perceive as censorship, violation of my freedom of speech, discrimination, interference with my business, theft of personal content, and emotional distress. Therefore, I insist on the immediate reestablishment of my account or the return of all its contents.

Hello, I am seeking assistance for reactivating my advertising account. I appreciate the opportunity to share the issue I am facing. I am unsure as to why my ad account got deactivated right after I added my payment method. Following the deactivation of my initial advertising account, I decided to create a new one, thinking there might have been an error in my information input or something I did incorrectly. However, the newly created business manager account was also deactivated. I am at a loss for what to do next as I am new to using advertising accounts and still learning their functionality. I was excited to begin running ads for my project, hence this setback is disheartening. I am eager to resolve this matter as soon as possible to assist those who depend on me.

Good evening, Thank you for giving me the opportunity to express my issue. I am unsure why my advertising account was disabled after adding my payment method. After deactivating my first advertising account, I created a new one, thinking I might have inputted incorrect information. However, my new business manager account was also disabled, and I am at a loss for what to do. I apologize if I made a mistake unknowingly, as I am new to advertising and eager to learn. I was excited to start promoting my project but am now stuck with disabled accounts. I hope you can assist me in reactivating my account promptly as I need it urgently to support those relying on me.

We are encountering challenges receiving adequate support from Facebook for our business endeavors. Our advertised product, the PositVibePatella Stabilizer, does not feature adult content, shocking imagery, weight loss claims, or copyrighted material. Our marketing focus remains on aiding individuals in living more active and healthier lives. By showcasing customer testimonials in videos, we aim to promote our brand responsibly on Facebook. As a company dedicated to assisting individuals with knee issues, we have invested approximately $[redacted],[redacted] in FB advertising from Q1 to Q3 of [redacted]. Under the "PositVibe" brand, our knee brace product has significantly enhanced our customers' well-being, garnering a 4.3/5 star rating from [redacted] reviewers, contributing positively to our brand's growth over the past six months. In pursuit of compliance with Facebook policies and delivering exceptional user experiences, we seek assistance in resolving any account issues that may have arisen due to our Canadian travel activities. With a planned $[redacted],[redacted] Q4 budget for Facebook advertising, we are eager to uphold our brand growth and customer reach through this platform. Restoring our business account is paramount for continuing our operations successfully. Any support extended would be immensely valued. We anticipate your prompt response. Warm regards, Shan F.

Hello, I previously had an online business named Lashes by Angelina which I believed I had deleted since it turned out to be a scam. I have unfortunately been charged $[redacted] by Facebook for ads I did not use. I promoted the ads thinking the business was legitimate but later discovered it was a scam. I kindly request for this issue to be resolved as I do not want to pay for a fraudulent service. I have deleted my online business and was expecting Facebook to remove the page as well. Please address this matter promptly. Thank you. Contact me at [redacted]

I oversee advertising for a handful of clients on Facebook. This morning, I received a message stating: “Your Advertising Access is Restricted: You're no longer allowed to use Facebook Products to advertise. You can't run ads, manage advertising assets, or create new ad or business accounts.” I am surprised by this development as I have always strived to comply with your policies diligently. I now need to inform my clients about pausing their campaigns due to this restriction. The situation is unclear to me as I mostly run simple campaigns, primarily for a real estate client. Recently, I attempted a health-related campaign for them, and I suspect this may have triggered the ad suspension. Unfortunately, I was not provided details on the specific policy violation. I am unsure about the outlook for restoring my access but am committed to upholding compliance moving forward. I await your response and appreciate your assistance. Thank you.

Hello, my name is Kent Fairchild. I would like to address the recent bans I've faced on Facebook. Initially, I received a 30-day ban for a post from almost 10 months ago, only to have it reduced to a 24-hour restriction. Shortly after this restriction was lifted, I was banned again for 30 days without a clear explanation. I find it unfair to be penalized without the opportunity to appeal, especially after making an effort to follow the guidelines. This repeated punishment, despite my efforts to abide by the rules, is disheartening. The timing is particularly difficult for me as I recently lost my best friend and being unable to communicate with their family due to these bans is distressing. I kindly request a review of my history on the platform and ask for the bans to be lifted, or at least allow me to use instant messaging to connect with loved ones during this challenging time. I hope to rebuild a positive relationship with Facebook moving forward. Thank you for your understanding.

Hello, I am seeking help to reinstate my Facebook Ads Manager account, which has been disabled multiple times since September with no clear explanation. This is my first time using the service, and I want to clarify any unintentional policy violations. My account has now been permanently disabled, and I am unsure of the process to appeal this decision. I am reaching out here in hopes of getting assistance and guidance on how to proceed. I kindly request a review of the decision and information on the violation for my future reference. Thank you for your attention to this matter. Best regards, Aaron Gibson