Facebook Customer Service Issues

Archive 1518

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1518. It includes a selection of 20 issue(s) reported September 20, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, My Facebook account got disabled a few days ago for posting a meme quote by Herman Goering. The quote was part of a series of memes in my memories, meant to illustrate how majoritarianism, far-right views, and bigotry can harm a society. Despite my challenge to the decision and request to identify any hateful content, my account was permanently disabled. I lost access to all my memories, pictures, and a following of over 36,[redacted] people. I'm known for promoting liberal and progressive ideals within the Indian political system. I urge a review of this action and the restoration of my account. My details are under the name Brijinder Singh, email: [redacted], and phone: 0[redacted]19. Attached is the meme that led to the account suspension, meant to highlight the dangers of dictatorship in society. Thank you for your attention. Best, Brijinder Singh
Reported by GetHuman6618900 on Monday, September 20, 2021 4:02 AM
Customer Support I've been blocked once again for a stupid reason, and now, being a repeat offender in your eyes, I'm restricted every 30 minutes. I believe you should review phrases more humanly and not let an algorithm do it; by doing this, you're altering our way of speaking even in Italian. We're forced to write ungrammatically because you input a senseless humor algorithm. I would like my situation to be reassessed since my comment was directed at the cuffs of pants. Pathetic indeed, you're becoming worse than a prison. This is not how a social platform should function. Allowing links with nudity and children so the algorithm doesn't detect it, then bothering us about nonsense words. No consistency. I would like to have my freedom of speech back, thank you. It is my right.
Reported by GetHuman-morenast on Monday, September 20, 2021 9:00 AM
Hello, I am reaching out to discuss the deactivation of my advertising account with you. I understand that Facebook is the best platform for reaching multiple users. I have tried to comply with your rules when creating my ads. My company specializes in beauty and health, including makeup, training, and selling fashion products and accessories. I use ads to promote culture, commerce, and educational art aimed at entrepreneurs and go-getters who use our services to grow. Unfortunately, my advertising account has been automatically disabled for several months. I have sought help from several digital managers to assist me in this situation. In the process, a digital manager named LOUX ZARAFA boosted my page without my permission. Another manager, ALFRED SANDJO, also boosted it. Both were administrators on my page, which caused me to remove all members and have discussions with my friend ABDELLAH KHADER about possible damage. I revoked his access out of fear of losing the page, leading to a violation of the terms of use, which I fully understand. To secure my account, I changed my password and even invited my old account, but using the same phone number for two accounts is against the rules. I acknowledge my mistake. Could a member of your team please review my situation and assist me? Thank you in advance for your attention. Sincerely, ABEGA MBARGA F.
Reported by GetHuman6138071 on Monday, September 20, 2021 10:32 AM
Last week, I encountered a strange issue with my Facebook profile that is preventing me and my friends from viewing it on our computers. Interestingly, we can still access it from our phones. When I try to view my profile on my computer, it leads me to my business page, and I'm unable to navigate elsewhere within the page. It's frustrating that every time I click on my news feed, it switches back to my personal profile automatically. I realized that my business page and profile had the same name "@tedotis," resulting in a similar URL. I then decided to change the business page's username to include my full name with the middle name. Unfortunately, after this alteration, I can't access anything on the page, receiving an error message stating, "This Page Isn't Available." This situation occurred after I selected to delete the business page, which has a two-week waiting period for removal. Despite not using or publishing the business page much, I hoped modifying the username would help me toggle between pages. Regrettably, this action caused more complications, making me unable to access the business page and experiencing unpublishing issues. I attempted various troubleshooting steps like changing browsers and logging in and out, but the problem persists, creating a frustrating experience for me on Facebook.
Reported by GetHuman-tedgera on Monday, September 20, 2021 11:33 AM
Hello Facebook Team, My profile is Valdés-Miranda Débora. I want to address a concerning issue with your censorship team that has restricted my ability to report malfunctions. Consequently, I am unable to report the original complaint: Emoticons without attached profiles are appearing on my wall. This has happened twice in less than a month. These emoticons appear in my posts, and the malfunction reporting feature is disabled. I appreciate your assistance. Débora
Reported by GetHuman-inways on Monday, September 20, 2021 1:49 PM
On September 17, [redacted], Facebook locked my account due to suspicious activity reported around Altoona, PA. Currently, I am in the Dubois and Falls Creek, PA area. I was contacted by someone named Frank on FB Marketplace interested in buying my trailer. After confirming its availability with a quick "Yes", my account got locked. Despite following the instructions to reset my password, I couldn't regain access. I need assistance to unlock my account as soon as possible. Thank you for your help.
Reported by GetHuman6620221 on Monday, September 20, 2021 2:27 PM
Unfortunately, our colleague who managed The Coinhunter Magazine Facebook page has passed away. We intend to close this page and create a new one with the same title, as we lack access to the current page. Despite several attempts to fill out the online form, we are unable to proceed due to an error with the URL. We possess a death certificate and official documentation from the Dutch Chamber of Commerce confirming my authority over The Coinhunter Magazine. The email accounts associated with the page are [redacted] or [redacted] Kindly assist in closing the page or granting me administrator privileges as the rightful owner. I can provide the necessary paperwork via email since the Facebook form is not functional.
Reported by GetHuman-thecoinh on Monday, September 20, 2021 6:19 PM
After receiving a replacement phone, I encountered issues with my saved passwords being compromised. Over a month ago, my Facebook account was hacked, and both my email and phone number were changed, leaving me locked out. Today, I managed to start the recovery process for my email and updated the password, but I cannot log in because my new phone is unrecognized, requiring a login code that I do not have. Despite numerous attempts, I have been unsuccessful in regaining access to my account. My main goal is to recover my Facebook account and remove the hacker's phone number while reinstating mine.
Reported by GetHuman6622911 on Monday, September 20, 2021 11:40 PM
My Facebook account has been compromised by a hacker, making it impossible for me to log in as they have changed my password, email, and phone number associated with it. I am seeking assistance to regain access to my account promptly, but if recovery is not feasible, I am willing to have it deleted due to the hacker's malicious activities. They have been altering my profile and posting inappropriate content. I am prepared to provide any necessary documents for verification. Initially, my account was under [redacted], but now it appears to be altered to yagya.regmi.50. My phone number linked to the account is [redacted]. I am hopeful for a resolution soon. Thank you for your attention to this issue.
Reported by GetHuman-yagyareg on Tuesday, September 21, 2021 3:58 AM
I am currently experiencing difficulties logging into my Facebook account as it indicates that my account has been suspended for not complying with community standards. Facebook requires a code to reactivate my account, which was sent to my old phone number. Unfortunately, I have changed my phone number and failed to update it on my Facebook account, making it impossible for me to retrieve the code. This issue also affects my business page on Facebook, which has also been suspended. I kindly request your attention to this matter. Attached is the necessary information for your reference. I am looking forward to a prompt resolution. Thank you. Previous phone number: [redacted] New contact information: - Name: Nishi Gunawardena - Date of birth: 7/10/[redacted] - Phone number: [redacted] - Email address: Nimeshigunawardena[at]yahoo.com - Facebook business page: N Creations
Reported by GetHuman-nimeshig on Tuesday, September 21, 2021 6:16 AM
I am reaching out for assistance regarding an appeal case on Instagram. Despite filling out the appeal form, I have not received any responses from Facebook's team yet. My Instagram account, @louisaesthetique, was disabled without any clear reason. The account holds my editing portfolio, including Photoshop edits that I have featured for almost a year. Unfortunately, I did not have backups of those posts, and I am eager to reconnect with my followers. The sudden deactivation resulted in the loss of all my work, filled with memories and past projects. I would greatly appreciate help in restoring this account. Please let me know if you require any additional information or documents. Thank you for your assistance.
Reported by GetHuman-tsabitac on Tuesday, September 21, 2021 7:09 AM
I am having trouble accessing my official Facebook and Instagram accounts after my Facebook account was disabled today. I have always followed the Facebook community guidelines and have not violated any rules. I kindly request for assistance in recovering my Facebook account and reactivating both my Instagram and Facebook accounts. Thank you, Facebook team.
Reported by GetHuman6623744 on Tuesday, September 21, 2021 7:56 AM
Hello, I am seeking assistance regarding my partner's Facebook account issue. She accidentally got locked out after clearing cookies, forgetting her password and losing access to the email address linked to the account, which was deleted by Microsoft due to inactivity. Unfortunately, the backup email is inaccessible since she left the university, and there is no linked phone number or trusted contacts for recovery. We have tried Facebook help articles, but they do not provide a solution for our specific predicament. Seeking guidance on how to resolve this, as her account is essential for work-related posts. She is willing to provide necessary identification for verification if needed. Thank you, Will M.
Reported by GetHuman6624146 on Tuesday, September 21, 2021 11:50 AM
Subject: Assistance Needed for Son's Facebook Account Dear Facebook Support, I am contacting you regarding my son, Oliver's, Facebook account. He recently created an account using his phone number (+[redacted]98) which was already associated with a separate Messenger account. Unfortunately, this led to his Messenger account being disabled or deleted upon registration, causing him to lose all his chats and contacts. I kindly request your assistance in recovering his Messenger chats and contacts and linking them to his new Facebook profile. It is important to him to retrieve his conversations. Your help in resolving this matter would be greatly appreciated. Thank you for your understanding and support. Sincerely, Laura Kašková
Reported by GetHuman-kaskolau on Tuesday, September 21, 2021 11:59 AM
Hello, my name is Gjelbrim Shahu. My Facebook account has been hacked, and the hacker changed the email address linked to it. Although I was still on Facebook and changed the password, I was automatically logged out this morning and cannot log back in now. I am concerned that the hacker may do something drastic with my account, like deleting all my pictures. I have tried to remove their email address once, but they managed to put it back. I have already reported the issue to Facebook by sending my ID, and they said they would get back to me within 24 hours. In the meantime, could you please help me by blocking my Facebook account until I can regain access? Thank you.
Reported by GetHuman6624277 on Tuesday, September 21, 2021 12:44 PM
Hello, I was using Facebook about three days ago when I received a notification that someone tried to access my account from a different country. The notification prompted me to change my password, which I did. However, this action logged me out from both my computer and mobile device. Now, when I try to sign back in, it requests a code generator that I don't have access to since I'm logged out. I suspect my account has been hacked because the old email associated with it has been changed, and my phone number removed, causing me to miss any SMS messages related to the code generator. I've attempted various methods to regain access, but without success. I'm unable to locate my account even through a family member's account. I'm uncertain if the account has been deleted. I'm seeking assistance to recover access to my account. Thank you.
Reported by GetHuman6626722 on Tuesday, September 21, 2021 11:12 PM
Hello Facebook team, In March [redacted], I created a Facebook page named Poetryfrigat to organize poetic events. Due to the pandemic, no events were held. I opened the Poetryfrigat page using the email [redacted] with the password venalgamne. Someone altered my mailbox, and now I can't access my Poetryfrigat page. When I enter the email or phone [redacted]8, it says the password is incorrect and only opens my personal page under my name Irina Borcova on Facebook, which I need. I require both of my pages, one for myself, Irina Borcova, and one for the Poetryfrigat poetry organization. The phone number has changed to [redacted]1 since [redacted], but the old number [redacted]8 still works. Please provide me with a new password for accessing my second page - Poetryfrigat at [redacted] and the steps to ensure both my pages are preserved. Sincerely, Irina Borcova
Reported by GetHuman-poetryfr on Wednesday, September 22, 2021 4:16 AM
Здравствуйте! У меня возникла проблема с доступом к моему аккаунту после удаления приложения Facebook с моего телефона. Я не могу вспомнить пароль, так как он был введен давно, и дальше авторизация происходила автоматически. К сожалению, я не имею доступа к номеру телефона, который использовался для этого аккаунта. В нем много контактов, которые станут недоступны в случае потери аккаунта. Пожалуйста, помогите мне восстановить доступ к моему аккаунту. Вот данные моего аккаунта: Логин: [redacted]28, Имя аккаунта: Jackhongir Artikov, Город: Ташкент.
Reported by GetHuman6627497 on Wednesday, September 22, 2021 6:46 AM
I'm having trouble accessing my account as I mistakenly deleted the Facebook app from my phone. Upon restoring the app, I couldn't recall my password due to it being set up a long time ago and not required later due to automatic login. Unfortunately, I no longer have access to the phone number linked to my account (+[redacted]-97-[redacted]). Losing access to my account means losing connection with friends I only communicate with through it. I appreciate any assistance in recovering my account details: Username: [redacted]28 Account Name: J. Artikov City: Tashkent
Reported by GetHuman6627497 on Wednesday, September 22, 2021 6:52 AM
Hi there! I'm having trouble accessing my account after accidentally deleting the Facebook app on my phone. Even after reinstalling the app, I can't recall my password as it was saved for automatic login and not entered frequently. Additionally, I no longer have access to the phone number linked to my account. Losing this account means losing touch with friends I only connect with through it. Could you please assist me in recovering my account with the following details: - Username: [redacted]28 - Account name: Jackhongir Artikov - City: Tashkent Current Email: [redacted]
Reported by GetHuman6627497 on Wednesday, September 22, 2021 6:54 AM

Help me with my Facebook issue

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