My email rep has stopped answering my question. I am sick of writing this down and I’m...

GetHuman1382640's problema del servizio clienti con FreedomPop da ottobre 2018

25 visualizzazioni | 1398 simile | 0 seguenti
Aiuto per il mio problema FreedomPop
GetHuman1382640's next move: try calling FreedomPop again.
The best way to get your problem resolved is to tap the button below to start calling FreedomPop. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman1382640's own words
My email rep has stopped answering my question. I am sick of writing this down and I’m Sending this to the better business bureau as well posting on social media. I have been charged for the first service after having a day of the free ** day trial for the service. After I got it and had for a days time I was told it was a billing problem. So I bought the *gb plan but was not able to use it till the **th then on the **th I’m told it was a billing problems. You tried to charge my card again for services I already paid for but not able to use. When I asked for a explanation Lee P. Said it was wrong and sent in a email all charges some of which I never heard of or knew what was about for **.** the denied. It clearly showed where on the **th the new plan was charged and FreedomPop got the money but he kept saying I owed. How can I owe for a service that FreedomPop would not let me use till the **th? Then on the **th tell me it’s a billing issue when you got the money. I went back and forth with emails till he stopped replying. With me on the east coast and you on the west I know it was not after hours. Now I have to wait till Monday which does not help me on the stuff I needed to do online this weekend. I need someone to fix this mess because I am not happy having it for going on two months and only being on the Internet with it for * days.

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Problema del servizio clienti
Reported by GetHuman1382640
ott 20º, 2018 - 4 anni fa
Visto da 25 clienti finora
Problema simile a 1398 altri
0 clienti che seguono questo
Items needed
Nome del titolare
Indirizzo Di Fatturazione
Numero di telefono sul conto
Ultime 4 cifre di SSN


GetHuman1382640 ha iniziato a lavorare su questo problema
ott 20º, 2018 7:30pm
GetHuman1382640 ha indicato che il problema non è stato ancora risolto.
ott 22º, 2018 11:12pm