Ok, fisrt of i couldn't submit a ticket because i wasn't a premium VIP user, and i rece...
GetHuman-guidesr's problema del servizio clienti con FreedomPop da ottobre 2018
31 visualizzazioni | 1478 simile | 0 seguenti
Aiuto per il mio problema FreedomPop
First: share to improve GetHuman-guidesr's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get FreedomPop help.
Before contacting them, items GetHuman-guidesr may need:
Nome del titolare del conto, indirizzo di fatturazione, numero di telefono sul conto e ultime 4 cifre di SSN
The issue in GetHuman-guidesr's own words
Ok, fisrt of i couldn't submit a ticket because i wasn't a premium VIP user, and i received a email from you that i can activate vip for free for the rest of the cycle but it did charge my $*.**.**Just today i decided to upgraded my plan from basic to *gb unlimited. The thing is it charged my PayPal and i thought it would ask me first about payment method before going through. A minute ago i added a credit card information in my account and i would like those charges to go into that credit card, and delete them from paypal.*Then i thought i can cancel the charge if i downgrade the plan again but now i have to pay $** credit to downgrade, sounds like you'd charge me for everything, what i want do is please remove*refund all those changes from all of my bank account, the $** credit, $*.** vip and **.** on paypal so i can start over again to use the right payment method.*Remove all the services and all and back to how it was before i thought of upgrading.i haven't used any of the service anyway. Thank you
GetHuman-guidesr did not yet indicate what FreedomPop should do to make this right.
I have an issue with FreedomPop too
How GetHuman-guidesr fixed the problem
We are waiting for GetHuman-guidesr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common FreedomPop customer problems.