GameStop Customer Service Issues

Archive 6

The following are issues that customers reported to GetHuman about GameStop customer service, archive #6. It includes a selection of 20 issue(s) reported March 18, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am seeking assistance in correcting an order issue. Firstly, I request a full reimbursement for an order that was charged incorrectly. Secondly, I would like to return the incorrectly sent merchandise without having to deal with the hassle of shipping. I believe it should be possible to return the items to my local GameStop location, as all products are in their original, unopened condition. However, one item I do not want arrived in poor condition, without proper packaging or a UPC code, which I found quite offensive. Considering GameStop's status as a large corporation, I was disappointed by the handling of my order, especially during the busy Black Friday period. I have been a customer for over 20 years, and this recent experience has left me quite disheartened. It would be greatly appreciated if these issues could be addressed and prevented in the future. Additionally, I am requesting a reimbursement for the price difference due to repeated order cancellations and delays, which resulted in me paying a higher price than initially quoted.
Reported by GetHuman2542977 on Isnin, 18 Mac 2019 pukul 21.59
We bought a game, but we've been unable to download it. After waiting on hold for over 11 minutes, the customer service representative informed us it might take until tomorrow to receive the download instructions via email. I requested to speak with a manager, only to be placed on hold again and later told the manager was too busy to take the call due to another customer. It surprises me that there seems to be only one manager or supervisor available at the call center for the entire company. When I expressed my dissatisfaction for not receiving the product or being able to speak with a manager, and mentioned recording the call, the representative abruptly ended the call. This level of service is not acceptable. I had options where to spend my money, and I chose Gamestop, but nowhere did it indicate that the download process might take days. Now I'm in the difficult position of explaining to my daughter the importance of customer service and how customer treatment can impact future interactions.
Reported by GetHuman2585320 on Ahad, 24 Mac 2019 pukul 20.42
I bought Battlefield 5 on 3/23/19 in your Elizabethton TN store. During the purchase, the store manager, Austin Hammonds, told me there was a campaign mode but it turned out there are only 4 short stories to play. When I tried to return it, Austin insisted on giving me a new copy or a $12 refund for a pre-owned game. Despite his promise of a return policy, he was rude to me and rushed me out of the store. I am disappointed with this experience and may need to take my business elsewhere if this issue is not resolved promptly.
Reported by GetHuman2593813 on Selasa, 26 Mac 2019 pukul 01.29
My husband, Quentin, and my young daughter visited your store located at [redacted] HIGHWAY 9 BYP W, Lancaster, SC [redacted]. They were approached by the store manager, Penny (#[redacted]), who singled them out to enforce a policy regarding merchandise returns. Despite only purchasing a faulty game 2 days before (receipt: 3/26/19 ST6502 T3015 A461151), my family was falsely accused of breaking the policy. What's concerning is that my family were the only African Americans in the store at the time, surrounded by white customers. I called Penny to address the issue, but he defended his actions by citing other customers' misuse of the store as a "rental service." It's essential to understand that targeting customers based on race is unacceptable, and an apology is warranted. My husband has been a loyal VIP member of Gamestop since [redacted], accumulating 3k points. We have been long-standing customers, and the discrepancy lies in Penny's misinterpretation of store policies. Racial profiling is both morally and legally wrong, and Penny's behavior is unacceptable. Immediate action is necessary to rectify this situation. Thank you. Nakia
Reported by GetHuman2621703 on Khamis, 28 Mac 2019 pukul 23.24
I am confused and upset about the actions taken by GAM STOP regarding my account. I have not used the term "self-excluded myself," as they claim. Despite reaching out to their customer support via email, I have not received a response. I believe I should have received a confirmation letter from them immediately, but that has not happened. I am troubled as all my bingo sites have been suspended by GAM STOP without a valid reason. I am considering legal action but would like this resolved promptly. I am adamant that this issue be thoroughly investigated, and I demand an explanation and resolution from GAM STOP. I have not had any communication with them to warrant their actions, so I am bewildered by their accusations. Kindly look into this matter on my behalf and provide me with an update. Thank you.
Reported by GetHuman-jlennie on Isnin, 8 April 2019 pukul 02.14
I received a notification from GamStop stating that I had self-excluded, but I never received a confirmation letter regarding the end date of the exclusion period. I haven't spoken to anyone from GamStop, yet all my bingo accounts are suspended. I request GamStop to investigate this matter promptly, as I wish to resume playing bingo soon. An apology from GamStop for their actions would be appreciated. I am consulting with my solicitor regarding this issue, and I am considering legal action. Please, resolve this promptly so I can enjoy my bingo games. I am willing to escalate this matter if necessary. Kindly investigate this further and reach out to me. Thank you.
Reported by GetHuman-jlennie on Isnin, 8 April 2019 pukul 11.39
Over the weekend, I visited Gamestop (Store A) to purchase two pre-owned games, Sekiro and Dead Cells. Unfortunately, Sekiro was out of stock, but they informed me it was available at the nearby Gamestop (Store B). I bought Dead Cells before leaving. At Store B, I was told about a sale - Buy 2 pre-owned games and get the 3rd free. However, with only 30 minutes before closing, I couldn't find a third game in time. The issue that upset me was that despite buying two pre-owned games from different stores within a short time frame, I wasn't informed about the deal at Store B. Had I known, I could have bought both games there to qualify. I feel the associates should have mentioned the promotion, so I'd have made different choices. As an Elite member, I believe I should have received the free game. I've reached out to Gamestop Corp but have yet to hear back about my case.
Reported by GetHuman-jryando on Rabu, 10 April 2019 pukul 13.41
I purchased the Mortal Kombat 11 collector's edition for $[redacted].79. I was informed that I might not receive the collector's edition if I am not among the first customers on the early release night, which would be extremely frustrating. I want assurance that I will receive what I paid for without any issues. I do not want to risk missing out just because I can't make it early due to other commitments. If I had known about this requirement earlier, I would have made different arrangements. I need clarity on whether I will definitely receive the collector's edition. Additionally, I had a previous issue with being misinformed about a layaway deal at the same GameStop location in Pueblo Mall on [redacted] Dillon Drive, specifically when I purchased a Nintendo Switch during Christmas. I hope to get some assistance to avoid any further inconvenience.
Reported by GetHuman2738418 on Sabtu, 13 April 2019 pukul 22.34
I recently purchased a digital PS gift card from your company on April 1st at 3:02 pm. The order number is [redacted][redacted]. I prefer not to disclose the last 4 digits of my card for security reasons. Instead, I can provide the first, middle, and last numbers along with the card type (Visa 8*78). I received links from you on how to download my card, but unfortunately, none of the links worked. Despite providing the correct information, including my order number, when I tried to order the card through your website, it couldn't be found. I also attempted to find instructions and download procedures without success. Even after trying to sign in with my guest account, the results were unproductive. I even downloaded the mobile app, but still could not resolve the issue. The situation has been frustrating, considering the payment was deducted from my account, yet the gift card remains undownloaded and unused. I would appreciate a swift resolution and reimbursement for this inconvenience. Thank you.
Reported by GetHuman2745996 on Isnin, 15 April 2019 pukul 12.14
My son preordered Mortal Kombat and went to Game Stop today at 3pm to pay it off. We arrived early at 2:15pm so he could receive a gift for being one of the first five people in line. However, despite being told he was #3 in line by the manager, when he briefly stepped outside, he was informed upon his return that he no longer qualified for the gift due to leaving the store. The manager did not communicate the requirement to stay in the store. Additionally, the manager's sarcastic attitude was unprofessional. I would appreciate receiving the gift we were promised and would like management to address this issue.
Reported by GetHuman-maiermrs on Isnin, 22 April 2019 pukul 23.48
I recently pre-ordered Mortal Kombat 11 standard edition from a GameStop store. The clerk provided me with a receipt containing a code for redemption. After redeeming the code, I eagerly awaited the game's release for a month, only to realize that the code was for BETA access, not the full game I had paid for. Unfortunately, I no longer have the receipt as I assumed it was unnecessary. I contacted PsStore about this issue and was given case number #[redacted]1. I am frustrated as I expected to receive the full game upon pre-order, not just BETA access. I hope to have this matter resolved promptly.
Reported by GetHuman2793693 on Selasa, 23 April 2019 pukul 06.13
I preordered Mortal Kombat 11 without purchasing the PowerUp Rewards Pro Card. I returned the next day to buy the card and settled the remaining balance when the game was released. Despite reminding the salesperson about this, it was overlooked. That same night, I placed a $5.00 deposit for the Days Gone preorder. I also got a free Mortal Kombat Code with my purchase, but it was already used when I tried to redeem it. This left me frustrated as I frequently do preorders. When I brought my receipt to the store, they couldn't explain the issue, and the purchase didn't register on my PowerUp Rewards Pro Card. I'm uncertain if I will receive my PowerUp Points for future purchases. Despite these problems, I went on to buy more games and have still not seen any PowerUp Reward Points credited to my account. Thank you for any help in advance.
Reported by GetHuman2806447 on Khamis, 25 April 2019 pukul 05.28
I visited your website and saw the offer for trade-ins. However, when I presented my items at the store, they refused without even looking at them, despite following the guidelines and showing proof from my phone. I wanted to trade in Xbox One games, Wii and Xbox [redacted] controllers, play guns, and old and new games for store credit. The store seemed uninterested in my items, which was disappointing. Additionally, the Hampstead, MD location has closed, and I now have to go to the Westminster, MD Town Mall store, which is not as convenient. I am considering trying again or giving up on the trade-in process. Please advise on how to proceed with this matter. Your prompt response via email or phone call would be greatly appreciated. Thank you for your assistance. Sincerely, Ashley Y. [redacted] [redacted] Young Rd Manchester, MD [redacted]
Reported by GetHuman2813016 on Jumaat, 26 April 2019 pukul 07.00
I encountered a situation at one of your stores involving two employees and myself along with an upset customer outside. A decision was made to discipline one of your SGAs following their handling of a customer who became aggressive. While in the store at closing time with another customer, a customer arrived after closing to return a game and was denied entry. Despite repeated refusals, the customer resorted to hurling racial slurs. The employees, both petite females, understandably felt threatened by the larger customer. The SGA requested my presence for safety, which I provided. Despite staying at a distance, I made sure to support them until they left safely. When I revisited the store later, I was informed the SGA had been terminated. As a long-time loyal customer of 20 years, I am disheartened by this outcome. It seems harsh to fire an employee for prioritizing safety in a challenging situation instead of providing further guidance. If this is the approach GameStop takes, I may reconsider my continued support.
Reported by GetHuman2818442 on Sabtu, 27 April 2019 pukul 02.14
I need some help with unauthorized GameStop gift card purchases made through my Amazon account. Amazon blocked a second purchase, but the first one ($50) was delivered. I found the email with the gift card in my trash folder, likely due to my compromised email. I haven't used the gift card yet. Amazon advised me to reach out here for help. The Amazon order number for the first gift card is Order# [redacted]-[redacted]. I can provide more information, but I'm concerned the card may have been used already. Any help to resolve this would be appreciated.
Reported by GetHuman-lestatz on Selasa, 30 April 2019 pukul 09.43
Subject: Issue with Nintendo Switch Warranty I want to address an issue I encountered with the warranty for my Nintendo Switch purchased at the GameStop in North Olmsted, Ohio. The previous store manager informed me that the two-year warranty I purchased would cover physical and water damage. Unfortunately, when I visited the store recently due to damage caused by my dog, the new assistant manager explained that physical damage is not covered under the warranty. I shared my previous conversation with the former manager and was informed that he no longer works there. The assistant manager mentioned the possibility of the store manager contacting me to discuss solutions. I feel misled as I purchased the warranty based on incorrect information. Despite the warranty being active, I am unable to use it for my damaged console. I would greatly appreciate it if someone could reach out to me regarding this matter. Thank you. Sent from my iPhone
Reported by GetHuman2844314 on Rabu, 1 Mei 2019 pukul 16.47
I have recently received suspicious emails that claim to be from Gamestop but are definitely scam or phishing attempts. A few months back, I received an email regarding a password change from what seemed to be Gamestop. To ensure my account's security, I immediately visited the official Gamestop website and updated my password to a complex, randomly generated one. Today, I got an email supposedly from "Gamestop, Inc." with the sender address [redacted] The email urged me to review a product, a wireless Xbox controller in volcano shadow special edition, that I didn't buy, under the guise of being from Gamestop. Despite the email's convincing appearance, complete with typical Gamestop footer elements, it's evident that this is a fraudulent email not affiliated with Gamestop. I just wanted to bring this to your attention. Please be cautious and aware of such deceptive emails. Feel free to contact me via email at [redacted]
Reported by GetHuman-palmonte on Khamis, 2 Mei 2019 pukul 00.17
I was employed at your company over nine years ago, and I believe I was wrongfully terminated. The manager, Erica, did not provide a reason for my termination. Additionally, I was labeled as "ineligible for rehire" without explanation. I recently attempted to return to work in October but was informed of this restriction. I am eager to address this issue to potentially have the opportunity to work for your company again. Please reach out to discuss resolving this matter. Thank you.
Reported by GetHuman-pmattiso on Selasa, 7 Mei 2019 pukul 18.40
In April, I purchased a OneVanilla Visa Card that is not functioning. Despite trying everything, contacting OneVanilla directed me to reach out to the card issuer for assistance. I attempted to contact GameStop support services with no response received yet. I have the receipt for the card, but I am unsure of what steps to take next. $75.00 was loaded onto the card, and I am eager to resolve this matter before it expires in May. I seek a prompt resolution to activate the card for use.
Reported by GetHuman-gempaype on Khamis, 9 Mei 2019 pukul 17.38
I received the rewards card when it was first released. While I was in the process of creating my account, the website crashed, preventing me from completing it. Previously, customer service helped by changing my email associated with the card, allowing me to use it. However, the account is now faulty again. I possess the card and necessary information; I am seeking guidance on how to rectify this to be able to redeem my points. Thank you for considering my message, looking forward to your prompt response.
Reported by GetHuman-dylanje on Ahad, 9 Jun 2019 pukul 09.31

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