Google Customer Service Issues

I've experienced ongoing unauthorized access to my email accounts, including business ones, with passwords and recovery options being changed without my permission. Despite recently updating my passwords, the unauthorized access continues. Suspicious activities like tampered signing settings and unrecognized logins from old devices persist. Additionally, frequent phone replacements are necessary due to tampering. Requesting restoration of access to the following accounts: 1. [redacted] 2. [redacted] 3. [redacted] I have G-pay linked to these accounts with Westpac Debit and Credit MasterCards linked for purchases. Seeking assistance to regain control of my accounts promptly. Shannon Matthew Kras

Hi, my name is Melvin Young, and I have encountered an issue that I need assistance with. I used to live with my girlfriend, Robin Thomas, in Las Vegas at [redacted] Hobart Ave [redacted] before I moved to Caliente, Nevada. I had a government-issued Obama phone which I used to report identity theft to the FBI. Recently, Robin's Samsung Galaxy Note 20 Ultra broke, and she contacted Verizon using my phone to switch SIM cards to resolve her forgotten PIN. Since then, her login information has been appearing on my phone, and she even created a new Chrome account with her passwords, causing interference with my emails and apps. I suspect my phone has been compromised through the new Chrome account. I'm unable to access my old emails, and my Facebook account seems to have been hacked. I would greatly appreciate any assistance with removing Robin's information from my phone. Thank you for your help. Melvin A. Young Jr. P.S. We have since broken up, and I no longer wish to have any association with her due to her actions of stealing from me.

I need assistance in retrieving important photos from my late wife's phone. Prior to her passing, she mentioned that the photos were stored in the cloud. As I am soon to become the sole executor of her will, I have her death certificate. Please contact me at 5:03 [redacted] to provide guidance on accessing these valuable photos for an album project. Thank you, James A.

Hello, for two months I have been helplessly dealing with the peculiar behavior of my PC as an amateur, and I can't seem to find a solution. Searching for "file EFFEC[redacted]" on Google.cz yielded no results, but after a few hours, it works again. I am seeking advice on what might be affecting our Win10, Office365, or Chrome. Even after multiple clean formats, the issue persists. It appears that after Windows updates, the device drivers may not be what they should. Thank you, Petr K. (P.S. Apologies for any errors in my English.)

On 07/26/[redacted], I noticed several unauthorized transactions on my Cash App account from Google. There were 47 transactions for $4.99 each, two for $19.99, and one for $6.99, totaling $[redacted].00. I have never authorized these transactions with Google, as I do not even have an Amazon account with them. These unexpected charges have left me financially strained, especially as my unemployment funds have just been deposited. I urgently need assistance to resolve this issue and recover my money. Making 47 transactions within three minutes is not something I would ever do, and I do not want to be associated with Google after this incident. Please help me address this matter promptly. Thank you, Florease David.

I am in need of assistance as I have lost access to my Gmail account, [redacted] Unfortunately, after facing some issues with my device, it had to be reset, causing me to lose access to my Gmail account. Although I remember my password, I did not save my backup codes. When trying to log in, I am prompted to enter my 2-step verification backup codes, which I do not have. I kindly request help either by providing me with a backup code or disabling the 2-step verification for my account. This is crucial as I have important information and my YouTube account linked to this Gmail address. I apologize for any inconvenience and assure you that I will be more careful in the future. Your prompt assistance in this matter would be greatly appreciated. Best regards, Aditya Tiwari

I have experienced over 15 attempted charges dating back to April for various services such as games, Pandora, Zynga, Elation, and more. Initially, the charges were sporadic and small, but lately, Google has been trying to charge me $76.11 every single day for Pandora, ever yet games, and once for the same amount listed as Google Mountain View, CA. This situation is alarming and clearly fraudulent. When I contacted what I thought was customer service, I felt scammed. Google's lack of accessibility makes them appear shady and is tarnishing their reputation.

I have been wrongly accused of not being over 14 years old despite my aging wrinkles. Due to security concerns from Lifelock, I am unable to share personal details such as my birthdate, social security number, or credit card information. My late husband created our Google accounts, including business ones, before he passed away in [redacted]. I have a wide range of professional experience such as being retired from Costco since [redacted], a member of KCPAAA, and currently involved in C.E.R.T. with the Kerr County Sheriff's Department and supporting local 501C organizations. I hope that speaking directly to a Google representative would demonstrate my age and credibility. It is frustrating that my email account has been discontinued, impacting my daily communication. I have created a new email account, but it will take time to adjust and inform my contacts. I kindly request for someone at Google to review my situation with compassion and reinstate my original email account ([redacted]). Thank you.

I have concerns about the company's actions regarding the vaccine. It is important to respect individuals' rights to choose what they put into their bodies, especially given the reported adverse reactions and deaths associated with the vaccine. The vaccine is considered experimental and has not been thoroughly FDA approved. I worry about the risks involved, especially when it comes to vulnerable groups like pregnant women and teenagers. It's crucial to consider alternative treatments like ivermectin that could potentially help without the unknowns of an experimental gene therapy. The situation feels unethical and worrying, with potential long-term consequences that need to be acknowledged.

A person named Cody White unexpectedly transferred $30 to my Cash App then requested it back, which seems suspicious. Subsequently, I lost all the money on my Cash App to Google Pandora through PayPal, totaling $50.07. Additionally, my Google Opinion Rewards money of $3.60 went missing. This situation is perplexing, and I urgently need to recover my funds as they are crucial for repairing my car. My name is Sandy S., and you can reach me at [redacted]. Your prompt assistance in resolving this matter would be greatly appreciated as I rely on this money to fix my car. Thank you in advance for your help.

Hello and thank you for any assistance you can offer. I am experiencing an issue with Google as I am locked out of my own account and my recovery email is not being recognized when I attempt to sign in. Despite multiple attempts using various methods, I consistently receive an error message stating, "You’re trying to sign in on a device Google doesn’t recognize, and we don’t have enough information to verify that it’s you. For YOUR protection, YOU CAN'T sign in here right now." This message persists regardless of the time or method of signing in. Although I have successfully signed in on my current device multiple times and changed my email password multiple times as well, I am now being told that my device is not recognized. I am seeking a solution from a technical support representative who can provide a link to my recovery email for Google, allowing me to reset my email password without being caught in an endless loop of unrecognized account. I kindly request the link to be sent to my accessible Yahoo account: [redacted] Your prompt assistance is sincerely appreciated. Thank you, Marly

I am seeking help to recover my hacked Gmail account. It was compromised, and all my passwords for social media, important websites like Credit Karma, and banking information were linked to that account. I have been away for a while, and getting access to my email is crucial as many of the sites need to send password resets there. Unfortunately, I no longer have access to the phone number linked to those accounts either. I find it frustrating that as the largest email provider, Gmail doesn't seem to have a straightforward account recovery process without access to the account or linked phone. I remember a time when having a recovery email was enough. I hope to resolve this by verifying my identity and resetting the password to my new email, allowing me to regain access to the hacked account. Hotmail, on the other hand, has a recovery process that worked for me recently. I was able to recover some accounts through it, but my Facebook, banking, Twitter, and Credit Karma are all tied to my compromised Gmail.

A few minutes ago, I received a notification on my phone asking me to verify a sign-in to my Google account which I hadn't initiated. Despite not verifying, my account password was still changed. I tried to recover my account using the [redacted] email address, but I couldn't access the verification code sent to that email. When I chose another method, it said they couldn't confirm my ownership of the account. I urgently need help with this as my account contains important data, including my PayPal details, that I cannot afford to lose.

I need assistance to access my inactive Gmail account. I failed to realize I would need it to recover my passwords and now can't access it due to using an old phone number that was compromised. I have multiple old passwords, connected accounts, addresses, and recovery codes stored in this Gmail account. I urgently need to regain access before it's too late. I've tried sending several recovery codes to the email, but with no success. Your help is greatly appreciated. Thank you, E.Flegg.

Hello and good day to whom it may concern. I am in need of assistance, please. For the past two months, I have been unable to access my Google account. I have set up a Google number for two-factor authentication, and the codes are being sent to Google Voice. However, I can't retrieve the codes because I can't log into Google Voice without them, creating a frustrating loop. I urgently require access to my account as it is linked to important payments I need to access my funds. Your help with resolving this issue would be greatly appreciated. Warm regards, Marvin

My recovery email is not working properly. I have verified my account before, but this time it says no accounts found when I try to verify. It is a bit strange to me. The Gmail account I'm trying to recover is [redacted], and my recovery email that I have access to is [redacted] Unfortunately, I no longer have my phone number +52 [redacted] to use for verification. Another email I had for recovery is [redacted], but I can't access that one either. I really need to access my account to unlock the other associated with it. I have about 7 messages from Google with verification codes sent to [redacted] My primary account's old password is (respetoes#1). I suspect someone changed my password. I know all the information on this account is mine, and I desperately need to recover it. Please help me.

Hello Google, I am reaching out for assistance regarding a critical matter that needs immediate resolution. My brother is currently unable to access his devices as he is in temporary detainment, and I require access to his two email addresses to ensure the smooth continuation of our business operations, especially the weekly tasks that are time-sensitive. The email addresses in question are: - [redacted] - [redacted] Although I possess the passwords for both accounts, they are secured with two-factor authentication that sends verification codes to my brother's inaccessible phone. I kindly ask for your help in resolving this issue promptly. Your assistance in this matter is greatly appreciated. Thank you and best regards, Anamaria Šegota

My mother-in-law recently exchanged her iPhone 12 at AT&T due to a defect issue. However, after restoring the iPhone from iCloud, she's unable to sign back into her accounts because she doesn't remember the passwords, particularly for her Gmail and Facebook. We've tried to reset the passwords, but the reset instructions are being sent to her Gmail, which she can't access on her iPhone 12, or to her old phone number, which she no longer has. Her email is [redacted], and her current phone number is [redacted]. She's in her 60s and struggles with technology. You can also reach out to me, Jimmy Hernandez, at [redacted] or [redacted]. Kindly assist us in resetting her email password, which will help with other account resets linked to her Gmail. We are willing to provide copies of her driver's license if necessary. Thank you, Jimmy

I am facing a distressing situation with my online accounts due to a hacker causing havoc to my digital life. Despite my efforts to secure my accounts, this hacker from New Delhi, India, has persistently interfered with my personal information and online accounts, including stealing my identity and manipulating my accounts. I have attempted to regain control by changing details, including my name and birth date, without success. The hacker's actions have affected my participation in online groups and hindered my ability to access essential accounts, such as my email and marketing groups. This individual's cyber intrusions have resulted in financial losses and jeopardized my online presence, as evidenced by my compromised email [redacted] My interactions with Google and various platforms have not yielded a lasting solution to this ongoing predicament. I implore Google to take immediate action to restore my accounts and prevent further unauthorized access. The gravity of this situation necessitates enhanced security measures to safeguard my digital assets and privacy. Your prompt intervention is crucial in remedying the extensive damage caused by this hacker's relentless cyberattacks.

I can't access my secondary Gmail account, [redacted], as I forgot the password. When I tried to recover it, I received a message saying "Google cannot confirm this account belongs to you." I have a Microsoft account linked to this Gmail and even purchased Minecraft from the Microsoft Store using it. I believe I did not link this Gmail to my main account. I primarily use my laptop (Windows) and my phone (Android), but I may have accessed it from a friend's PC when purchasing Minecraft since Google shows no connection between my devices and [redacted] I am positive I created the account on one of my devices, and the last login was likely in [redacted] as I haven't used it this year. I would appreciate any assistance you can provide. Thank you for your help! Apologies for any language errors.